People Operations Associate

Come build at the intersection of AI and fintech. At Ocrolus, we’re on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions.

Our AI workflow and analytics platform for lenders is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system.

Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world’s most innovative lenders do business.

What you'll do:

• Implement Human Resources programs & policies.

• Conduct onboarding activities including induction of new hires, setting them up for various HR & Compliance related training & programs, and helping them get access to our internal systems.

• Conduct off-boarding activities including coordinating clearances from all departments and coordinating the deactivation of logical and physical access.

• Designing, Implementing, and managing employee engagement initiatives to foster a positive and motivating work environment.

• Effectively handle all employee grievances and escalate as needed for support.

• Provide lateral HR support to the managers and other functions of our facilities.

• Support and process all conduct issues and performance management issues which may include writing PIP documentation, issuing warning letters, conducting disciplinary meetings, and coordinating terminations as needed

• Administering exit interviews and sharing feedback with the Head of People

• Develop and organize recurring Employee Engagement Activities

• Work from Office; 24*7 Rotational Shift (Monthly basis)

What you'll bring:

• Experience required between 3 to 5 years.

• Prior Experience in HR Operations

• Good Communication Skills

• Focus on excellence and being better than the day before.

• Very adaptable and intellectually curious

• Timely delivery of tasks in an organized manner

• Details oriented

• Ability to have sensitive conversations.

• Excellent feedback skills

• Candidate should be comfortable to work in rotational shifts including Night shift

• It would be a value add if you have done MBA(HR)

Life at Ocrolus

We’re a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact.

Our culture is grounded in four core values:
Empathy – Understand and serve with compassion
Curiosity – Explore new ideas and question the status quo
Humility – Listen, be grounded, and remain open-minded
Ownership – Love what you do, work hard, and deliver excellence

We believe diverse perspectives drive better outcomes. That’s why we’re committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic.

We look forward to building the future of lending together.