People Operations Associate

• Are you curious, excited by experimentation and always looking for a better way of doing things?

• Do you want to keep learning and developing whilst getting hands-on experience working in the embedded payments space?

• Do you want to have the opportunity to be a key member of our automation team?

• If so, we would love to connect and collaborate!

We want to hire ambitious, and value-adding talent into Modulr, one of the fastest growing payments businesses in the UK and Europe. Modulr is experiencing significant growth, and in this role you will work in a cross-functional team who are asked to solve a problem, rather than be handed a task to do. This is an excellent opportunity to work in a high-growth environment with a fast-paced and collaborative culture where you will have great opportunities to work on challenging problems.

About us

At Modulr, our vision is a world where all businesses are powered by embedded payments. Modulr enables businesses, from SMEs to Enterprise, initially across the UK and Europe to efficiently pay-in, collect and disburse funds instantly via a range of payment schemes, accounts, and card products.
We have created an industry-leading API platform with comprehensive online tools and access, to meet the demands of daily business payments. We have two routes to market. Our Core Business Payments product allows customers in any sector to connect to us and our expanding network of accounting and payroll platforms, including Sage, Xero, BrightPay and IRIS to automate payments. Our Vertical Solutions targets a growing range of industry verticals which directly connect their IT platforms to our APIs and webhooks. We solve complex payment problems for hundreds of clients in a range of industries, including Travel, Lending, Wage Advance, and Investment & Wealth.
We are deeply integrated into the payment eco-system. In the UK, we are direct participants of Faster Payments and Bacs. Modulr hold settlement accounts at the Bank of England. Our payment network connectivity includes CHAPS, Open Banking, SEPA, SWIFT and account issuance in multiple currencies. We are principal issuing members of Visa and Mastercard schemes across UK and Europe.

Our regulatory permissions and governance structure are the foundations of our business. We are regulated and supervised as an Authorised Electronic Money Institution (AEMI) in the UK by the Financial Conduct Authority and in the Netherlands by De Nederlandsche Bank.
Our founding team has a wealth of experience in the payments industry and growing successful businesses. Modulr is backed by the venture arms of payments giants PayPal and FIS, as well as growth investors Blenheim Chalcot, General Atlantic, Frog Capital and Highland Europe.
Modulr now has over 400 employees spread globally across offices in London, Edinburgh, Amsterdam, and Mumbai.

Role & Responsibilities:.

Payroll Admin

• Gather monthly payroll inputs (new starters, leavers, salary changes, allowances, deductions).

• Validate on call / overtime payments and add to Deel

• Process statutory payments and ensure correct evidence is received.

• Maintain accurate employee records in the HRIS and ensure payroll data is always up to date.

Employee Support

• Respond to employee payroll queries quickly and accurately.

• Issue employment letters relating to pay (confirmation of salary, mortgage references, etc.).

• Work with the payroll provider to resolve discrepancies.

• Issue contracts and complete onboarding process

• Manage the pre-employment check process

Formal Processes

• Draft letters and supporting documentation - for confirmations, F&F, references, any pay or terms changes

• Ensure compliance to labor wage codes and relevant legislation

• Experience of gratuity / PF / NPS processes

• Support Finance manager on payroll & complaince activities

Sickness & Attendance

• Monitor sickness absence triggers and flag cases requiring manager intervention.

• Manage and ensure payroll has correct absence data.

Benefits Admin

• Process joiners/leavers on benefit platforms.

• Manage benefit queries and liaise with providers.

• Manage monthly benefit admin i.e food vouchers

• Support annual renewals and employee communication.

Process Improvement & Reporting

• Identify bottlenecks in payroll or ER processes and suggest improvements.

• Build simple templates, trackers, or FAQs to streamline operations.

• Produce routine reports: sickness, turnover, headcount, payroll accuracy logs.

About you

• Comfortable working in a 6-month contract-based role

• 4–8 years of experience in onboarding and HR reporting

• Strong understanding of HR processes and payroll

• Excellent communication skills with the ability to work effectively in a fast-paced environment

• Hands-on experience with different ATS portals

ModInclusion
At Modulr, we are working hard to build a more positive diverse and inclusive culture that helps everyone to feel they belong and can truly bring their whole self to work. Not only is it the right thing to do for everyone in the Modulr team, it’s also the right thing to do for our business, the community we operate in and attracting future talent. As part of our approach, we actively welcome applications from candidates with diverse backgrounds.