People Hub Specialist

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Level: P1

Location: Chennai

Hours 9-6 am IST (need to support 2-11 PM if business requires)

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy.

Be a part of building our Global People Shared Services team (People Hub). We’re looking for someone interested in learning about People Operations and Human Resources, with a passion for customer experience. Reporting to the People Hub ( shared services) Manager, in India, you’ll provide foundational support for employee requests, HR systems, and critical people processes. This is a great opportunity for someone with a willingness to learn, build operational muscle, and contribute to creating an exceptional experience for Toast employees across the globe.

You’ll work alongside a collaborative team and gain hands-on experience with key people systems and processes. You’ll also have the opportunity to assist with process improvements and contribute to documentation efforts that help us scale smarter.

About this roll (Responsibilities)

• Support accurate data entry in our HR systems (like Workday and Greenhouse)

• Workday experience is mandate.

• Help maintain clean and consistent employee records through regular checks and updates

• Assist with employee lifecycle activities like onboarding, offboarding, and internal changes

• Monitor and manage employee inquiries via our ticketing system, ensuring timely resolution or escalation when needed

• Partner with teams like Benefits to help answer employee questions and support program execution

• Keep internal documentation up to date to ensure clarity and continuity

• Assist with ad hoc projects that improve how we operate or deliver new programs

• Work in a data-sensitive environment, always ensuring data privacy and maintaining confidentiality to support full compliance with company policies.

Do you have the right ingredients? (Requirements)

• A desire to learn and grow in HR or People Operations

• Strong attention to detail, commitment to accuracy

• Proficiency in fundamental computer operations and using Google Workspace

• Ability to clearly and consistently communicate with employees

• Great time management and organizational skills

• A positive attitude and a team-first mindset

• Comfortable following processes and asking questions when you’re unsure

Special Sauce (Nice to Haves)

• Experience in HR Shared Service, customer service or administrative support

• Awareness of tools like Workday, Greenhouse, ServiceNow, or ticketing systems

• Interest in learning more about benefits, onboarding, or HR systems

What you'll need to thrive (Requirements)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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