People Experience Specialist

Working At Bitso

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.

To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Our mission is to create the conditions for Bitsonauts to do the best work of their careers. We don’t just 'manage employees'; we aim for a high-performing environment where the employee experience is as seamless and innovative as our products. As our People Experience Specialist, you are an ambassador and a key operational architect of our culture. You will own the lifecycle of diverse people-products while proactively identifying new opportunities, ensuring every project is well-planned, communicated with impact, and backed by data to drive meaningful outcomes for both Bitso and Bitsonauts.

Reports To

Experience, Comms & Development Manager

Who You Are

You are someone who views "People Experience" through a product lens—constantly iterating, automating, and measuring impact.

• Operational excellence: You have a track record of managing and continuously improving processes. You don’t just follow a checklist; you refine it for better efficiency, experience and scalability.

• Data-driven problem solver: You know how to collect relevant data, interpret trends, and present insights that drive informed, strategic decisions. You recognize challenges and propose creative solutions.

• Ownership: You own projects with high autonomy, understanding the business impact of your work and proactively finding ways to add value.

• Collaborative: You partner with other teams constantly, influencing decisions and supporting others.

• AI: You have an "AI-mindset," using automation to streamline administrative tasks and accelerate delivery.

• Communication skills: You are an engaging facilitator who can host sessions with clarity and energy. You are equally proficient in delivering concise, persuasive async communication.

What You Will Do

• Own the end-to-end lifecycle of people-products, including new hire's onboarding, anniversaries (Bitsoversaries), recognition, culture programs and campaigns, ensuring they are well-planned and drive important outcomes.

• Launch and analyze engagement surveys, turning raw data into actionable insights and polished presentations for the team.

• Manage and execute monthly Coworking days and EOY celebrations in our main hubs, ensuring a high-quality experience.

• Define and launch the communication strategy for PX initiatives, hosting key company events towards the employees, such as Company anniversary and EOY celebration.

• Manage events throughout the year, such as the

• Create detailed project timelines, define deliverables, and map stakeholders to ensure every cultural initiative is executed with precision and measurable impact.

• Identify and execute ad-hoc opportunities to enhance the employee experience while leveraging your expertise to drive core business priorities.

Your Team

You will be a key member of the People Programs team, reporting to the People Experience and Development manager and in constant partnership with Learning & Development and internal communications, as well as the broader People Team to ensure our values are felt in every interaction.

Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.

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Who We Are

With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

When we hire people for our team, we specifically test for the following traits in addition to our cultural values:

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Mission-Driven: We seek individuals who are passionate about crypto and Bitso’s mission and resilient in facing industry challenges

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High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.

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Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.

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Self-Management: We look for individuals who can independently manage their work, career, and professional development.

Compensation & Benefits

At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.

So for those willing to commit, adapt and pioneer the most important change of the century we offer:

• Me Time program, including unlimited paid time off.

• Remote-first work environment.

• Employee Stock Option program.

• Zero trading fees through our Bitso Alpha app.

• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.

• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.

• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!

• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

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