People & Culture Partner, Rwanda

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role

Zipline has been serving the community all around Rwanda now for over 10 years! We have made a ton of progress growing a strong, mission-oriented team based in Kigali, Muhanga, and Kayonza. To ensure we can continue to set our teams up for success to serve our community & customers, we need to hire someone who has a deep knowledge of how to maintain a smart People system in Rwanda in areas such as: professional growth & development, partnering with senior leadership to strategize how our team grows, and be a strategic partner in benefits management.

Our goal as a People team is to provide a world class and consistent experience that builds confidence and trust for all employees as we scale quickly. As a People & Culture Partner in Rwanda, you will become an expert in our business and become a strategic thought partner for our leaders that will help the business navigate through the growth ahead of us.

This role will be based in Kigali, but will require frequent travel to our distribution centers in Muhanga and Kayonza.

What You'll Do

• Become an expert on the business and the unique challenges Zipline faces as we continue to expand our business across Rwanda

• Partner closely with Operational leads, providing guidance and holding them accountable for high performing teams that do amazing work, on time

• Act as a culture ambassador, emulating Zipline’s values and helping leads to incorporate them into their conversations around engagement, coaching & development and performance management

• Work closely with Leads on effective headcount planning and organizational design

• Coach Leads regarding the importance of effective onboarding for new hires/internal transfers and holding leads accountable to developing these plans

• Hold Leads accountable for giving clear and actionable performance feedback to everyone on their team through micro and macro feedback

• Give direct feedback to leaders when they aren’t meeting Zipline’s leadership expectations

• Drive company-wide performance calibrations and compensation reviews, ensuring a fair and equitable process

• Design intentional and scalable HR processes that work for our unique business

• Help to keep Zipline compliant with labor laws and regulations

• Assess team member concerns and complaints and work closely with legal counsel to conduct thorough, unbiased investigations and recommended outcomes

What You'll Bring

• 5-8 years of experience in a People or HR role in Rwanda

• Ability to build strong relationships and earn trust at with team members all throughout the organization

• Solid intuition on how to drive organization change in order to improve performance

• Ability to spot and help solve humans working with humans problems

• Physically accessible and approachable: there is no better way to keep your finger on the pulse of your business than by keeping yourself actively involved in your team and the company’s day-to-day affairs

• Demonstrated ability to deliver hard messages to leaders directly

• Ability to cut through complex issues and find simple solutions

• Demonstrated discretion with sensitive people information

• Ability to act impartially and objectively

• Organized and dependable

• Have the legal right to work in Rwanda

• Ability to travel frequently to Muhanga and Kayonza

What Else You Need to Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Please Note

We have received reports stating that certain individuals are reaching out to people under false pretenses, claiming to be Zipline employees, affiliates, agents, or representatives. They may seek to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities or by claiming that they are contacting you on Zipline’s behalf.

Genuine Zipline employees or representatives will never ask you for money or payment in exchange for employment opportunities or other related services. Any such offer of employment or any other service in exchange for fees that claims to be from us is deceitful and part of a fraud.

If you believe you have been targeted by a fraudulent party, we ask that you immediately get in touch with us via email at [email protected] upon receiving a suspicious offer or claim.