People & Culture Manager

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Our Location

Discover a career that fuels your passion for outdoor adventure, natural beauty, and community in the heart of Telluride, Colorado. At Fairmont Heritage Place, Franz Klammer Lodge, you can grow professionally while embracing a lifestyle defined by mountain living, world‑class recreation, and year‑round festivals.

Living and working in a remote box canyon is a once‑in‑a‑lifetime experience, one that inspires our team to work hard, play hard, and bring their whole selves to work every day. Join a group of driven, empowered individuals who value balance, purpose, and connection.

Enjoy an exceptional work‑life balance, unparalleled benefits, and the opportunity to thrive in an environment unlike anywhere else. Take the leap and join the Fairmont family today.

Please note: Employee housing is not available.

Hotel Overview

Fairmont Heritage Place, Franz Klammer Lodge, ideally situated in Mountain Village, offers more than a traditional resort experience. It provides luxury residential living in one of the world’s most iconic mountain destinations. While long known for its exceptional skiing, Telluride also boasts a vibrant summer season filled with festivals and endless outdoor activities. Our lodge is steps from the gondola, ski slopes, golf course, and a variety of adventure opportunities, making it the perfect home base for both work and play.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Summary of Responsibilities: Reporting to the Regional People & Culture Manager, responsibilities and essential job functions include but are not limited to the following:

• Lead end‑to‑end recruitment and hiring processes, including job postings, applicant tracking (SmartRecruiter), candidate follow‑up, job offers, background checks, I‑9 compliance, and onboarding administration.
• Administer new hire and employee data across HR systems (ADP, HireRight, HERO), ensuring data accuracy, confidential recordkeeping, and timely processing of employment changes.
• Facilitate new hire orientation, onboarding programs, and Heartist culture training to promote engagement, compliance, and brand alignment.
• Oversee internal mobility processes, including internal applicants, referral programs, and tracking of referral payouts.
• Serve as the technical point of contact for ADP and HERO (Talent Acquisition, Performance Management, and Learning), supporting system implementation, testing, training, audits, and continuous improvements.
• Produce HR metrics, corporate and regulatory reporting, and workforce analytics, including turnover, training hours, promotions, wage analysis, and budget planning.
• Partner with Finance, Payroll, and leadership teams on annual performance reviews, wage adjustments, merit increases, market surveys, and salary benchmarking.
• Ensure full compliance with employment laws and policies, including employee relations matters, investigations, progressive discipline, terminations, unemployment claims, and ethics hotline concerns.
• Oversee workers’ compensation, OSHA compliance, leave administration (FMLA, FAMLI, ADA, LOA, STD/LTD), and return‑to‑work programs.
• Oversee employee benefits administration, including open enrollment, employee education, benefit system enrollment, and ensuring colleague understanding of available benefits.
• Design, and/or roll out, and facilitate leadership development, diversity & inclusion, discrimination & harassment, and compliance training programs.
• Support colleague engagement, wellness initiatives, recognition programs, and cultural events while promoting positive employee relations and open communication.
• Assist the Regional Director of People & Culture in daily department operations, strategic HR initiatives, and cross‑functional projects, serving as a compliance backup as needed.

What you will bring to this role?

• Fluency in verbal and written English required; Spanish is a plus.
• Employee benefits experience is an asset.
• Intermediate to advanced Microsoft Office skills required.
• Previous Human Resources experience preferred.
• Hospitality leadership experience preferred.
• Experience with ADP or similar HR systems preferred, with the ability to learn and implement new technology platforms.
• Demonstrated ability to safeguard confidential information with discretion, tact, and sound judgment.
• Adaptable, level‑headed problem solver able to manage multiple priorities in a fast‑paced environment.
• Highly organized, detail‑oriented, and able to complete tasks accurately and efficiently.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.
• Create an environment where colleagues are empowered, supported and recognized.

Visa Requirements: Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.

Starting hourly wage: Starting $70,000 / annual salary plus benefits and bonus, offer wage based on experience

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Other benefits found in "What's In It For You?"

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging: We celebrate our differences. We support each other and we always stand together.​

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity: We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.