People & Culture Generalist - Labor Relations

Position: People & Culture Generalist - Labor Relations
Area: People & Culture
Reports to: People & Culture Manager Peru
Key Expertise: Personnel administration management, strong knowledge of labor legislation, and handling of labor cases.
Work Modality: Hybrid (2 days in-office / 3 remote). Flexibility to attend the office as requested or based on business needs is expected.
Location: Lima, Peru – Magdalena del Mar

Position Objective
To act as a strategic partner to business leaders, ensuring comprehensive Human Resources management with strong expertise in hard HR processes and Peruvian labor legislation, leading labor cases, personnel administration, and People metrics analysis within a software consulting environment with multinational interaction.

Required Profile

• Bachelor’s degree in Business Administration, Psychology, Human Resources, Industrial Engineering, or related fields.

• Minimum of 5 years of experience in Human Resources.

• At least 2–3 years of experience as an HR Generalist.

• Proven experience in hard HR processes and solid knowledge of Peruvian labor legislation.

• Experience in consulting, technology, or services is desirable.

• Experience managing labor cases.

• Intermediate/advanced Excel skills.

• Power BI (desirable).

• Experience with platforms and HRIS (SAP, SuccessFactors, BUK, Google Workspace, or others).

• Intermediate–advanced English (minimum B2), conversational level, to work with global teams.

Key Responsibilities

• Support leaders and managers in people-related decision-making with a legal, operational, and strategic approach.

• Act as the People focal point for assigned teams and/or client locations.

• Manage relationships with internal clients, ensuring high service levels.

• Coordinate and oversee employee hires, terminations, and changes (T-Registro, personnel actions, vacations).

• Lead onboarding and offboarding processes, including employees assigned to clients.

• Oversee proper administration of employee files, contracts, renewals, and labor documentation.

• Lead labor case management: disciplinary actions, employee responses, warnings, and terminations.

• Develop and update internal policies (code of conduct, harassment, workplace bullying).

• Ensure compliance with Peruvian labor legislation and current regulations.

• Provide support and advisory services to Occupational Health & Safety (OHS) and workplace harassment committees.

• Participate in continuous improvement initiatives and cultural transformation.

• Frequent interaction with teams in India, the USA, and other regions.

• Participation in meetings, reports, and communications in English.

Key Competencies

• Sense of urgency

• Customer/service orientation

• Adaptability to change

• Assertive communication

• Analytical thinking

• Influence and professional judgment

• Organization and priority management

Working Conditions
Monday to Friday, 9:00 a.m. to 6:00 p.m. Permanent contract on payroll with statutory benefits, 100% EPS coverage for the employee, access to software-related certifications, referral program bonuses, hybrid work model, multicultural and agile environment, among others.

About Encora
Encora is the preferred digital engineering and modernization partner for some of the world’s leading enterprises and digital-native companies. With over 9,000 experts across 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering and Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.