People Coordinator

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The People Coordinator is responsible for efficiently and effectively executing the processes and tasks required to deliver an excellent employee experience

The scope of the role is to support the local region and to take on broader regional responsibilities as directed. Ensuring collaboration with the wider global team and providing occasional support where needed. Work should be appropriately prioritized, completed on time and delivered with a strong customer focus.

Please note this is a 6-month fixed-term contract.

Your Contributions

Effective administration and coordination

• Execute all procedures relating to onboarding, employment changes and offboarding in an accurate and timely manner

• Draft letters and documentation to issue to employees

• Communicate in a positive and clear way with stakeholders, ensuring all interactions contribute to an excellent employee experience

• Review and respond to queries in the People Inbox regularly and in line with agreed timeframes.. Ensure that all messages are answered or escalated to appropriate contacts, providing updates on any likely delays

Accurate data management

• Ensure all data is entered accurately and completely to appropriate systems in line with agreed timeframes

• Provide data and reporting for stakeholders where required and in line with confidentiality and restrictions

• Manage employee files in an accurate, timely and highly organized manner

Continuous Improvement

• Assess the procedures followed on a continuous basis to provide feedback on improvement or opportunities to create efficiencies

• Collaborate with other departments to review and suggest improvements and efficiencies to internal processes involving People Operations activity

• Actively seek opportunities to support wider team members in project activity

What We Are Looking For

• 1-2 years of experience in a similar role

• Proficiency in using MS Office, Google software, BambooHR

• Understanding of Human Resource principles, practices and procedures

• Awareness of employment legislation impacting terms and conditions in the local region

• Proficient in English

• Strong verbal and written communication skills

• Excellent organizational skills and attention to detail

• Excellent time management skills and ability to meet deadlines

• Strong focus on excellent customer service

• Strong sense of teamwork, demonstrating cross-region collaboration

• Application of sound judgment and professionalism

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

• Private Medical Insurance with BUPA from day one

• 28 Days Annual Leave PLUS Bank Holidays

• Personal Volunteer Day

• 20 Days of Sick Pay each Year

• Enhanced Parental Leave (Maternity & Paternity)

• Wellness Stipend

• Complimentary access to Headspace, Rocket Lawyer & Maven

• Life Insurance

• Employee Assistance Program (EAP)

• Cycle to Work Scheme

• Season Ticket Loan

• Mobile Phone Allowance

• Pension Scheme Enhancements

• Discretionary Bonus Structure

• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Hybrid

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.