People and Culture Operations Consultant

Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services   offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, Mauritius and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To provide a variety of services across the entire People and Culture, Operations value chain, including but not limited to administering payroll, benefits administration, query management with regards to employee self - service (i.e. leave, payroll, policies), onboarding of new employees, consulting to business stakeholders, capturing data and quality assurance, to ensure accuracy and operational efficiency & effectiveness. Play an active role to mitigate risk to SAP HR and to identify non-compliance and risk by adhering to strict standards. Implement people and culture best practices for a dedicated country. 

Minimum Qualification: 

• Higher Certificate in Human Resources or CIPD

Experience Required:

• 3-4 years’ experience in a  People & Culture Operations role, ideally within a shared service or administrative environment
• Proven experience as a People and Culture Administrator / Consultant or similar role.

Key Outputs:

• Provide query management services to all employees, as it relates to their benefit, payroll or employee self-service queries by engaging with the employees 
• Responsible for the administration of Payroll, Tax, Social Security / National Insurance, Pensions, and Benefits, ensuring compliance with local regulations and internal policies.
• Maintain and update employee records in HR systems, ensuring data integrity and confidentiality.
• Support internal audits and compliance checks by preparing documentation and reports related to HR operations.
• Implement People and Culture projects and initiatives within a specific country in order to enhance the efficiency and effectiveness of the P&C Operations Function 
• Identify opportunities for potential automation within the data management, onboarding and off-boarding processes and procedures within the organisation 
• Utilise various research methods, such as data collection and surveys, to identify problematic situations or root causes in order to continuously improve P&C Operations services across the entire value chain 

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Details
• Documenting Facts
• Empowering Individuals
• Establishing Rapport

Technical Competencies:

• Compensation and Benefits
• Data Management (Administration)
• Employee Centricity
• Employment Contracts
• HCM Business Systems
• Payroll Administration
• People & Culture Systems
• Records and Archive Management
• Stakeholder Management
• Written Communication

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