People and Culture Manager

Overall Purpose

The People and Culture Manager will be accountable for providing advice and guidance to managers across the HR spectrum to ensure delivery of best practice and innovative solutions. The role not only provides a solid infrastructure for new strategic projects, but also supports improvements on an operational/employee relations level. You will be comfortable and confident with managing a team of three.

Duties and Responsibilities

The below-listed tasks/responsibilities are not exhaustive:

Lead and manage the day-to-day operational function of the HR department, to ensure an effective and efficient service to colleagues across the organisation.

Keep up to date with employment legislation, and emerging trends in HR, recommending any necessary changes to policies, procedures, staff-related publications and schemes, ensuring they are current and follow best practice.

Performance manage, support, and develop relevant HR staff, including the HR Assistant and Recruitment Advisor, to ensure they have sufficient support, guidance, and training to effectively achieve their objectives.

Provide information, guidance and advice to support managers and employees on all HR matters.

Will also be supporting and assisting the sister company of St James as and when required.

Manage cases, and provide high-quality advice, on employee relations casework including investigations, disciplinaries, grievances, absence, retirement and redundancy, aligning with employment law and organisational policies and procedures.

Lead and manage the employee lifecycle, from recruitment and induction to exit interviews, to ensure consistency and good practice across the organisation.

Be responsible for the effective management and utilisation of the HR self-service system with responsibility for ensuring the accuracy of all data and the effective use of the system.

Lead and develop training sessions on HR related matters, including successful use of HR Management systems and employee relations, to ensure all appropriate staff have the relevant knowledge and skills to comply with HR policy and procedure.

Resolve conflicts through positive and professional mediation

Working with the Training Manager in identifying, implementing and delivering training needs of employees with regular updates with department managers and company targets

Developing credible relationships, coaching, supporting and challenging managers

Ability to work with Senior Management and consultants on projects as and when they arise

Overseeing and managing the vendor for pre-employment screening. Ensure KPI/SLA are met and adhere to

Lead on TUPE in and out consultations

Lead on implementation of lower risk or smaller scale change programmes

Maintaining employee and workplace privacy and confidentiality

Maintain and develop employee benefit programmes

Create and keep track of organisation’s overall HR strategies and procedures

Develop and maintain effective relationships with both internal and external stakeholders and consistently offer professional, genuine and engaging service, modelling the values of St James

Promote positive colleague relations through an environment that encourages open communication, trust, mutual respect and continuous feedback.

You will be an effective communicator, who adheres to both legal/statutory responsibilities and Company Policies and procedures.

Participate in tender presentations, staff training sessions and/or inductions.

Work within the framework ISO 9001 and 14001.

Any other duties as deemed necessary to support the client, customer, colleagues and St James

Knowledge & Skills:

An individual who has strong leadership skills with hands on approach, leading and inspiring from the front.

An individual who is innovative and creative, and is able to bring new ideas to the table as we build an environment in which our colleagues will be able to thrive.

An individual who is passionate about the hospitality industry, you will be driven to deliver excellence in our guest experience, and develop and mentor our employees

Proven experience within Human Resource/People management

Solid Experience in Employee Relations

Proven ability to manage a team of 3

Sufficient knowledge regarding best practice and legislation on all aspects of HR

Up-to-date knowledge on employment in the UK

Ability to be a decision maker and take initiative

Strong written and verbal communication skills, ability to be empathetic and/or assertive when required

Ability to problem solve and be solution orientated

High levels of accuracy and re-prioritising where necessary