People Administrator

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

ROLE: People Administrator

LOCATION: Bournemouth

A LITTLE BIT BOUT THE ROLE:

The role of the People Administrator is to provide comprehensive HR support for UK & EMEA (and other markets as per request) to the People team and to contribute to providing a delivery high quality service to employees. They are also responsible for supporting the People Operations Partner with the day to day running of the team and all functions and, will have the opportunity to lead on certain projects with the support of the People Operations Partner.

The People Administrator is a specialist in our UK and EMEA processes and will ensure processes are aligned globally and is able to provide training and support in all areas for everyone in the team.

This role would suit someone who has experience and solid foundation knowledge in HR and process and, would like to be a part of a growing and dynamic team and part of an international group.

WHAT YOU WILL YOU BE DOING: 

• Production of employee documentation including offer letters, contracts, variations to contracts, and other related documentation which includes, but is not limited to, reference probationary reviews, absence management, the disciplinary process; handling grievances, performance management, the redundancy process and TUPE. Also responsible for reviewing documents produced by other members of the team to ensure attention to detail.

• Maintenance of employee records by updating the HR Database (Sage), Peakon ( People Engagement Tool), Greenhouse (Applicant Tracking system) and with any employment changes, filing and ensuring compliancy.

• Managing the administration for on-boarding of new starters, creating and updating HR documents such as contracts and offer letters, assisting with the induction, ensuring background and reference checks are completed. Understanding all legislation for new starters across all responsible markets and ensuring we are compliant at all times.

• Enhance processes for onboarding, offboarding and all other employee lifecycle events

• Support and advise managers and employees with incoming HR queries, by telephone, email and other correspondence in a professional and efficient manner – with the support of the People Partner when needed 

• Supporting the employee performance appraisal process and compensation planning process

• Liaise with payroll and finance on people related issues and support with HR audits

• Understanding employment law and best practice and reflecting this in day-to-day support 

• Manage Safer Recruitment – References, RTW, Data Protection etc

• Support the HR (People) Partner in setting up and improving the process to ensure continued best practice 

• Continue to build and instil a customer service culture through proactive, compassionate and accurate guidance and support to the business 

• Maintain appropriate level of process, program, and policy knowledge in order to assist team members

• Complete  ad-hoc projects, reporting, and tasks and analyse data to be able to provide accurate statistics where required

• Managing all HR operational tasks –ensuring we are “audit ready” and our processes run effectively and smoothly. Ensure every aspect of the employee lifecycle is documented and stored appropriately

• Action and oversee the payroll process and ensure the information passed to payroll is accurate. Support team members with training on this process where needed and be a point of contact for the payroll and finance teams with any queries from the information we have provided.

• Leading Maternity and Paternity conversations

• Be a point of contact for People Operations Administrators and People Apprentice team members and support with their development and training. This may or may not include line management.

• Support the People Operations Partner in identifying inefficient processes and working to find a solution (including automation) that fits the scale of growth the business is predicted

• Support the People Operations Partner with the day to day running of the team to ensure we are completing all tasks within SLA and to a good standard.

• Support the People Operations Partner with auditing all data on the system to ensure it is 100% accurate at all times and provide training and support where needed.

• Have solid knowledge and experience of both UK and EMEA process while being a specialist in 1 area to provide deeper support where required

• Work alongside People Operations Partner to align UK and EMEA process to ensure both are working in silo

• Be a vocal member of the team such as leading meetings, sharing opinions and collaborating with other departments in the People Team regularly.

• Regularly collaborate with People Partners and other stakeholders within the business to provide administrative support and advice.

Req ID:

Our values shape everything we do:

Be Ambitious to succeed 

Be Imaginative to push the boundaries of what’s possible 

Be Inspirational to do groundbreaking work 

Be always learning and listening to understand 

Be Results-focused  to exceed expectations 

Be actively pro-inclusive and anti-racist across our community, clients and creations 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. 

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.