Pediatric Patient Support & Medical Administrative Virtual Assistant

About the Role
A rapidly growing pediatric private practice is seeking a skilled and reliable Medical Administrative & Patient Support Virtual Assistant to help manage high-volume patient communication during a busy season (cold/flu). This role is essential to ensuring smooth daily operations, timely scheduling, and excellent patient care.
You will support the provider and medical assistant with:
● Phone triage
● Patient scheduling
● Insurance eligibility checks
● Prior authorizations
● Referral coordination
● Medical admin & billing support
The ideal candidate has experience in healthcare admin, is comfortable communicating with parents, understands patient sensitivity, and is eager to learn pediatric workflows.

Key Responsibilities:
• Patient Communication & Phone Triage
• Answer and manage high-volume patient calls throughout the day
• Gather key information and route appropriately to provider/MA
• Assist with basic triage coordination (symptoms, scheduling needs, follow-up questions)
• Respond to email or website-generated patient inquiries
• Maintain a warm, professional tone with parents and caregivers\

• Scheduling & Coordination
• Schedule appointments in alignment with provider availability
• Reschedule, cancel, and confirm appointments as needed
• Ensure same-day urgent visits are handled quickly and efficiently
• Coordinate follow-up appointments without requiring provider intervention
• Use basic Spanish when needed to assist Spanish-speaking families (approx. 10% of the patient base)

• Insurance, Referrals & Prior Authorizations
• Perform insurance eligibility verification
• Submit and track prior authorizations (training provided)
• Communicate with insurance companies regarding coverage and status
• Process and track referrals to specialists or external providers
• Follow up with families regarding documentation requirementsMedical Billing & Revenue Cycle Support (Trainable)

• The provider is open to training the VA on billing processes. Duties may include:
• Working on insurance denials
• Preparing simple appeal letters
• Calling insurers for claim status
• Assisting with remits and billing follow-ups
• Ensuring accurate documentation flows into the billing system

• Documentation & Admin Support
• Update and maintain accurate patient records
• Follow pediatric-specific workflows and protocols
• Manage incoming website messages, inquiries, and follow-ups
• Support the provider and MA with administrative tasks as needed

Tools & Software:
• Experience in the following is a plus (but training is provided):
• Primary Tools
• TriMed EHR (pediatric-specific) – very user-friendly
• Waystar Clearinghouse (nice-to-have)
• Email systems: Outlook, Gmail
• General Familiarity Helpful
• Medical terminology
• HIPAA-compliant workflow practices
• Insurance verification platforms

Must-Haves:
• Strong English communication skills (phone + email)
• Ability to work 8:00 AM – 4:00 PM ET
• Experience in healthcare, medical admin, or patient coordination
• Comfortable communicating with families in a pediatric environment
• Organized, attentive to detail, and able to manage multiple priorities
• Ability to learn new EHR/billing systems quickly
• Professional, calm, and patient with callers

Highly Preferred:
• Basic Spanish proficiency (enough for simple scheduling & inquiries)
• Experience in pediatrics or family medicine
• Familiarity with prior authorizations, eligibility checks, or billing workflows
• Experience with medical scheduling or triage support

Why Join Assist World?

100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$300 tenure bonus every 6 months
$500 entry monthly raffle
NO TRACKER. NO PROBLEM