Payroll Associate (Ingles B2)

Distro

Mérida, Yucatán permanent

Posted: February 12, 2026

Job Description

Resumen del Rol El Payroll Associate es responsable de asegurar el procesamiento preciso y oportuno de las nóminas de los clientes, brindando un servicio al cliente excepcional y cumpliendo con los lineamientos legales y fiscales aplicables. Este rol es dinámico, de alto ritmo y requiere una excelente capacidad para priorizar, resolver problemas rápidamente y mantener altos estándares de calidad y cumplimiento. Responsabilidades Programar y gestionar múltiples ciclos de nómina para diversos clientes. Administrar el flujo de trabajo para garantizar que todas las transacciones de nómina se procesen de manera precisa, oportuna y en cumplimiento normativo. Comprender y aplicar correctamente las normativas de impuestos sobre nómina. Procesar cálculos correctos de embargos salariales, órdenes de manutención infantil y retenciones fiscales. Realizar reportes trimestrales y anuales de forma precisa y dentro de los plazos establecidos. Generar reportes ad hoc para los clientes según sea necesario. Colaborar con clientes que operan en múltiples entornos de nómina para gestionar asistencia, procesamiento y reportes. Resolver dudas de los clientes relacionadas con el sistema de nómina y los procesos asociados. Gestionar proyectos específicos asignados por los clientes. Atender y responder llamadas e inquietudes de los clientes con enfoque consultivo. Coordinar el ciclo completo de nómina con los clientes desde el inicio hasta la entrega final. Proporcionar un servicio al cliente excepcional, asegurando seguimiento, cierre y responsabilidad en cada interacción. Realizar otras tareas asignadas relacionadas con el área. Requisitos Mínimo 1 año de experiencia en servicio al cliente en Call Center Ingles b2.

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