Payroll Associate - Home Care Experience a PLUS! (Must Speak Chinese & Spanish)

Company Overview: 

True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area, upstate New York and Westchester. Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise the standard of homecare services. We are committed to providing the highest level of care by maintaining excellence in staff, procedures, and responsiveness. The True Care team is Healthcare professionals who are committed to helping our patients and caregivers experience the most excellent care.

Job Title: Payroll Associate

Reporting to: Payroll Manager

Job Summary

The Payroll Associate is responsible for the accurate processing of caregiver timesheets, which include processing timesheets, reaching out to caregivers for missing timesheets and answering payroll related questions. He/She provides continuous training and education to caregivers on IVR, EVV and ESS software. In order to help eliminate manual timesheets and enhance the electronic timesheets system. Provide continued support to the Payroll team.

Job Responsibilities:

Reach out to caregivers for missing timesheets and advise them on the correct submission process

Educate our caregivers on electronic timesheet submission 

Successfully utilize our paperless timesheet software

Educate caregivers on electronic EVV verification 

Oversee and educate caregivers on EVV & ESS setup 

Audit all mail, faxed and emailed timesheets received 

Audit, approve & enter timesheets on a weekly basis to maintain and minimize payroll delays & discrepancies

Maintain visit compliance for all confirmed visits 

Communicate with caregivers regarding incomplete or inaccurate documentation and timesheets

Collaborate with internal departments 

Reporting: Pre-billing, missed visits etc. 

Provided detailed information on wage parity benefits

Answer and assist phone calls

Support payroll team

Job Requirements:

Fluency in Chinese and Spanish is required

Experience using either Viventium or HHA Exchange is a plus

High School diploma/GED equivalent 

Knowledge of financial/ payroll related software, and industry 

Analytical thinker

Confident with numbers

Strong organizational and communication skills

True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.