Payroll Associate (Customer service experience +1y)

Payroll Associate - Execupay
About the Role:
• Fast-paced, challenging position requiring quick thinking and dedication.
• Responsible for accurate processing and recording of client payrolls.
• Provides expert customer service and care.
Responsibilities:
• Schedule and manage multiple client payrolls.
• Ensure payroll transactions are processed accurately, timely, and in compliance.
• Understand proper payroll taxation.
• Calculate and process wage garnishments, child support orders, and tax levies correctly.
• Process timely and accurate quarter-end and year-end reports.
• Provide ad hoc reports to clients.
• Work with clients in various payroll environments for time & attendance, payroll processing, and reporting.
• Resolve client payroll and system queries.
• Manage client projects and coordinate payroll activities from start to finish.
• Respond promptly to client calls and inquiries.
• Deliver the highest level of customer service, including follow-up and accountability.
• Perform other duties as assigned.
Skills & Qualifications:
• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Strong phone presence and excellent communication skills.
• Excellent organizational, time management, problem-solving, and prioritization skills.

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