Payroll and HR Operations Coordinator

The Payroll and HR Operations Coordinator plays a key role within the Global HR Shared Services Team, partnering with the US HR Team to deliver accurate, compliant, and timely payroll while providing essential HR operational support. The role serves as a primary contact for employees and managers, supporting payroll, onboarding, offboarding, and benefits administration to ensure a positive employee experience.

Tasks and responsibilities

Payroll Administration

• Prepare, audit, and process multi-state payroll inputs including new hires, terminations, pay changes, bonuses, commissions, reimbursements, and corrections.
• Review and validate employee timecards prior to payroll submission.
• Administer payroll updates including pay rates, tax elections, deductions, and direct deposit changes.
• Assist with payroll previews, reconciliations, audits, state tax account maintenance and year-end activities such as W-2 processing.
• Maintain payroll documentation and ensure compliance with federal, state, and local regulations.
• Respond to employee payroll and benefit inquiries with a high level of professionalism.
• Maintain payroll process documentation and support continuous improvement initiatives.
• Support annual compliance reporting and audits, including State Pay Data, EEO, 401k Auditing and other state compliance requirements
• Utilize UKG and related payroll/timekeeping systems.

HR Operations & Employee Lifecycle

• Coordinate onboarding and offboarding processes, ensuring accurate system updates.
• Process employee lifecycle changes including transfers, promotions, and status changes.
• Process all employee leave of absence and associated payroll actions
• Maintain accurate employee records within HR and payroll systems.
• Support performance management processes and employee relations matters in partnership with HR leadership.
• Assist with compliance training tracking, records and required reporting.
• Support HR projects and initiatives across Control Risks in local jurisdictions
• Participate as a member of our global HR Shared Service team, providing a consistent HR processes across all offices

Benefits Administration

• Support benefits enrollments, life events, and terminations.
• Serve as liaison between employees, benefits providers, payroll, and HR.
• Assist during open enrollment and benefits audits.
• Track and process invoices related to benefits and HR vendors.

Requirements:
Knowledge and experience

• Fluency in English
• Bachelor's degree preferred, or experience in lieu
• 2+ years of payroll or HR operations experience with significant payroll responsibility.
• Hands-on experience with UKG payroll systems.
• Experience processing multi-state payroll.
• Working knowledge of payroll compliance and HR best practices.
• Experience supporting onboarding, offboarding, and benefits administration.
• Preferred: Relevant certifications (e.g. aPHR, SHRM-CP, etc.)
• Preferred: Experience using HR information systems and Microsoft Office
• Preferred: Experience working within a diverse, international environment
• Preferred: Fluency in Spanish

Qualifications and specialist skills

• Able to actively listen, communicate, network, engage with and influence people at all levels of the organization, building strong working relationships with managers.
• Able to identify when an issue needs to be escalated.
• Able to demonstrate a high level of credibility, integrity, resilience and customer service.
• Able to work flexibly and respond to changing business priorities.
• Able to meet deadlines while maintaining strong attention to detail.
• Affinity for using data and analytics to develop insights, drive decisions and measure impact.
• Highly collaborative, a team player who is willing to help others.
• Demonstrate sound judgment and discretion.
• Demonstrates a learning mindset and is open to giving/receiving feedback.
• Highly proficient with Excel and some exposure to Copilot or PowerBI

Behaviors

• All employees are expected to display behaviors reflective of our company values: Integrity and Ethics, Collaboration and Teamwork, Commitment to People and Professionalism and Excellence.

The base salary range for this position is $60,000-$65,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience.

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Control Risks participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.

Benefits:
• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.