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Payroll and Benefits Officer

AccorHotel

Cape Town, WC, South Africa permanent

Posted: March 16, 2026

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Quick Summary

The Payroll and Benefits Officer role involves managing payroll and benefits for Accor's employees, ensuring compliance with local regulations and company policies. The ideal candidate will have a strong understanding of payroll laws and regulations, as well as excellent communication and organizational skills. The role requires a high level of accuracy and attention to detail.

Job Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Scope of Position:

The primary role of the Payroll & Benefits Officer will be to manage all the payroll functions including processing monthly payroll, administers the benefits program, and compensation program. This is a very hands-on position, forming part of the People and Culture team and requires close interaction with the Finance Team on a regular basis.

Essential Duties & Responsibilities:

Receives payroll information and will be responsible for accurate input of data into Company Payroll System.

• Align and stream the payroll and benefits system.
• Capture the monthly timesheet hours into the payroll system.
• Capture Commissions and Gratuities into the payroll system.
• Capture any adhoc payroll inputs and submissions, including deductions.
• Capture all leave according to company policies and procedures.
• Process Maternity leave remuneration in terms of the maternity leave contract.
• Audit payroll balance sheets, YTD earnings, etc
• Ensure the processing of new hires, temporary workers, transfers, promotions and terminations is accurate and timely
• Completes appropriate changes to employees direct deposits, Tax changes and benefits
• Manage regular preparation of relevant management reports, including weekly, monthly, quarterly and year-end reports (gross payroll, hours worked, leave accrual, tax deductions, benefit deductions, etc )
• Submit South African Revenue Services returns and relevant documentation to the Department of Labour in connection with payroll and benefits.
• Critically review and analyze current payroll, benefits and tax procedures in order to recommend and implement changes leading to best-practice operations.
• Ensure systems are set-up and updated to reflect our current employee base, including wages, benefits, sick and leave time in line with contracts.
• Balances Monthly Payroll and distributes reports and Employee Payslips.
• Manages all the Employee Benefits, i.e., Medical Aid, Retirement Fund, Disability, Retirement Plans and Death Claims.
• Assist with Salary Programs; ensuring equitable and consistent application of compensation policies and guidelines taking into consideration Salary and Remuneration Benchmarks.
• Assist in the Administration of compensation programs, reviewing changes in salaries for conformance to policy; identify and analyze compensation problems and recommend solutions.
• Assist with Off-Boarding of employees, including cancellation/transfer of Medical Aid, Provident Fund and ensure that the payroll system is updated accordingly.
• Documents and maintains administrative procedures for compensation, benefits and payroll process.
• Assists the other functions in the People and Culture department when required.

Competencies (Behavioural and Technical Skill Requirements):

• Ability to function effectively in a rapidly changing organization.
• Must be able to think logically and pay attention to details.
• Ability to handle multiple competing priorities.
• Provides outstanding customer service to answer questions/resolve issues related to benefits or payroll – must have an approachable demeanor to all employees.
• Strong working knowledge of payroll related legislation and tax laws.

Education and Experience:

• Appropriate Payroll and/or HR Diploma.
• Proficient in current payroll programmes such as Sage and Pay-Space.
• 5-7 years of related benefits and payroll management experience, knowledge of employee benefits laws and statutory requirements.
• Proficient knowledge of PC software including Microsoft office, internet.
• Ability to work independently and within a team environment
• Ability to maintain strict adherence to confidentiality requirements.
• Proficiencies in South African Employee benefits products including Retirement Benefits and Medical Health Benefits.

EMPLOYMENT EQUITY  

We as a company are committed to diversity and inclusion. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds. 

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