Payor Relations Manager

Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in integrity and quality for not only ourselves, but also in the field of ABA. We work courageously and with accountability to focus on the individuality of each child, collaborate with client families, and generate permanence in client outcomes. We strive to hire and to invest in our greatest asset - our employees, who are the heart of Acorn Health.

Acorn Health is a standard-setting family of ABA treatment providers. We believe the best employees want to work with companies who share their beliefs, and that is true for families who entrust us with children they love. Every day and every interaction, we strive to demonstrate our Five Core Values.

Acorn Health is driving autism therapy forward by combining evidence-based ABA best practices with innovative next practices. We are a family of standard-setting ABA providers committed to strong partnerships, high-quality care, and meaningful outcomes for children and families.

We believe the best people choose employers who share their values, and families choose partners they trust with their child’s future. Every interaction, every decision, and every day is guided by our Five Core Values:

• Authenticity – We show up as our true, consistent selves and value genuine human connection

• Accountability – We do what we say we’ll do—especially when a child’s future is involved

• Teamwork – Collaboration fuels the best outcomes

• Growth – We continuously evolve to meet the unique needs of children and families

• Hustle – In autism care, time matters. We act with urgency and purpose

The Opportunity

The Payor Relations Manager (PRM) builds and manages relationships with commercial and Medicaid payors to support referral growth, timely authorizations, and strong ongoing partnerships. This role works closely with regional leadership, clinical teams, and operational partners to ensure smooth coordination between Acorn Health and its payor partners.

What You’ll Do

• Manage relationships with assigned commercial and Medicaid payors

• Communicate regularly with payor case managers regarding referrals, authorizations, and active cases

• Support referral growth by helping cases move efficiently through authorization and staffing

• Lead routine meetings with payor representatives to review services, referrals, and performance

• Prepare and share basic reports related to census, referrals, and payor activity

• Partner with internal teams to resolve payor-related issues, delays, or escalations

• Coordinate with Revenue Cycle Management on billing or authorization concerns

• Maintain accurate payor contact information and referral workflows

• Participate in regional planning and collaboration meetings

• Stay informed on payor requirements and state regulations

• Travel up to 25% as needed

What You Bring

• Bachelor’s degree required

• Minimum of 2 years’ experience working with healthcare payors (commercial and/or Medicaid MCOs)

• Experience with authorizations, referrals, or payor-facing workflows

• Strong communication and relationship-building skills

• Ability to organize information, manage priorities, and meet deadlines

• Comfort working in a fast-paced, collaborative healthcare environment

• Proficiency with Microsoft Office (Word, Excel, PowerPoint)

• Willingness to travel up to 25%

• Experience in ABA or behavioral health is preferred but not required.

Why Join Acorn Health?

We invest in you—professionally and personally.

• Generous Paid Time Off (PTO) and paid holidays

• Medical, dental, and vision insurance

• Paid Parental Leave

• 401(k) Retirement Plan

• Life insurance, short-term, and long-term disability coverage

• Full-time, stable role with competitive compensation from $70,000 to $80,000 annually

• Mission-driven work that truly makes a difference in the lives of children and families

The above statements are intended to describe the general nature and level of work being performed by employees in this classification.

Acorn Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sec (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship or immigration status, veteran status, genetic information, height, weight, hair or hairstyle, familial status, marital status, or any other protected status covered by applicable federal, state, or local law.