Payments Support Specialist

Are you passionate about delivering exceptional customer service and thriving in a fast-paced environment? As a Payments Support Specialist, you will be responsible for keying client transactions quickly and accurately. You’ll monitor payment processes, handle internal and external queries, maintain accurate records, and collaborate across teams to meet SLAs and uphold service standards. If you’re proactive, results-driven, with great attention to detail, we’d love to hear from you!
This is a hybrid work model (onsite 2-3 times per week), working hours Monday to Friday, 9 am – 6 pm, however, working 10:30am-7:30pm shifts will be required based on team's rota. This is a maternity cover.

You will be responsible for:

• Monitoring Payments case queue to ensure SLAs are met consistently.
• Completing data-entry tasks related to payment processing such as booking incoming funds and scheduling payments out of holding.
• Timely actioning tasks that arise from manual reporting.
• Ensuring that all relevant information is input accurately and completely into ECM and GlobalPay+ and is updated each time an action is carried out.
• Maintaining effective relationships with Operations, Support, Dealing, Relationship Management and Account Management teams to maximize and sustain service quality for all customers.
• Maintaining focus on personal and team goals, achieving set KPIs and maintaining high quality of work.
• You must be ready to cross-skill to assist other teams such as customer support with live client communication.

You should apply if you have:

• Data processing experience with high attention to detail.
• Experience in a client-facing role within the financial services sector.
• Track record of meeting and exceeding targets under tight deadlines.
• Strong leadership, communication, and relationship-building skills.
• Proactive in identifying development needs and pursuing growth opportunities.
• Skilled at influencing outcomes and solving problems innovatively.
• Highly motivated, team-oriented, and results-driven.
• Effective time management and organizational skills.
• Proficient in MS Outlook, Excel, Word, PowerPoint, and Internet tools.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive monthly gross salary starts at 2,200 EUR
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year
• 3 wellness days per year
• Paid volunteering opportunities (5 days per year)

Internal Job Title: Associate Deal Desk Specialist

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

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