Payments Performance Optimization Manager

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether

The Purpose:

Reporting to the VP of Payment Performance Optimization, the Performance Optimization Manager will focus on maximizing payment outcomes for PPRO’s enterprise clients. Serving as the dedicated subject matter expert and primary spokesperson for large-scale accounts, you will drive authorization rates and performance excellence by applying a deep understanding of payment processing lifecycles, global card schemes regulations, and technical concepts like tokenization, 3DS authentication, and smart routing.

Your impact in this role::
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Performance Analytics: Analyze and review performance data (declines, conversion rates) for our clients to accurately communicate the performance status to clients.

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Client collaboration and presentations: Work closely with clients to establish a feedback circle of data and information. Build out detailed performance data and findings to present at QBRs and ongoing calls with clients.

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Cross-Functional collaboration: Collaborate with Account Managements including Technical Account Managers, Product, Risk management, Partnerships, and other teams.

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Optimization Playbooks: Work on building and deploying sophisticated optimization narratives and playbooks

What would make you a great fit::
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Experience: 4–7 years in high-growth fintech, strategy consulting, or similar, with experience in Payment Performance Optimization of enterprise clients.

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Domain Expertise: Deep knowledge of the payment lifecycle and card scheme regulations.

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Analytics Proficiency: Strong skills in data analysis and reporting.

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Mindset: "Builder & Doer" mentality with high systems-level thinking, willing to get "hands dirty".

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Ambiguity Management: Able to thrive in a fast-paced, rapidly changing environment.

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Languages: Advanced/Fluent English. Spanish and/or Portuguese is a plus.

What's in it for you?

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 30-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year

Learning and Development - We offer a 700 USD annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.

Insurance - we want our employees to benefit from various insurances including medical insurance (health, dental and vision), disability insurance, life insurance, and travel insurance.

Savings - We want our employees to be able to invest a portion of their wages and contribute to their savings- our Health Savings Account (HSA) and our 401k plan can help you lower your taxes, pay for health care more easily and even save for retirement.

Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.

Gym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

Our office - Our office is located in the iconic Civic Opera Building on North Wacker Drive, in the heart of the Chicago Loop, offering a prestigious setting along the Chicago River in one of the city’s main business and cultural districts

Our Principles:

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.