Payments Associate (Online Gaming- Sportsbook & Casino)

Join Novibet as a Payments Associate!

Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for Payments and thrive in a fast-paced environment, this could be the right opportunity for you.

Who We Are

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

Why Novibet

At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

What We are looking for

As a Payments Associate you will be part of Fraud & Payments team and you will be responsible for processing payments for clients and driving overall payments efficiency in accordance with the company’s policies and procedures.

What you will work on

Online Gaming in world of Sports Betting & Casino never stops, so shift rotation is required to ensure that we are alert 24/7 and we process payments in a timely and professional manner. The daily tasks of the role also include:

• Review and process all withdrawal requests
• Monitor account registrations, deposits and withdrawals
• Ensure payments made to processing centers and e-wallets are sent successfully and within time frames
• Assist in the timely resolution of escalated transactions, tickets and issues, including adjusting transactions in customer accounts when necessary
• Run daily security checks including reports on new customer accounts and payment transactions to protect the business from technical issues and abuse
• Assist Customer Support team to research and resolve customer inquiries related to payments
• Proactively monitor financial and player activity with the aim of minimizing the financial risk to the business
• Collaborate with internal operational teams and work cross-functionally to understand and resolve payments related issues
• Assess and escalate cases accordingly to the responsible departments

What you bring

• BSc/MSc in Finance, Accounting, Economics or any other relevant fields
• 1- 2 years proven working experience in related field will be considered an asset
• Basic knowledge of online payment systems and payment regulation rules is a plus
• Keen interest in the online gaming world of sports betting and casino is nice to have
• Great attention to detail and good analytical and numerical skills
• Able to cope with a fast-paced, challenging environment
• Able to display a high degree of confidentiality and discretion
• Fluency in English language (verbal and written)
• Flexibility to work on shift rotation 24/7

What we offer

We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here’s how we make that happen:

• 💰Competitive Compensation: Attractive salary and bonus scheme
• 🧑‍⚕️Health insurance: Group health & medical insurance package
• 💻Top-Notch Equipment: All the tools you need for your role
• 🚀Career Growth: Focused career development, performance management, and training opportunities
• 🏋️Free access to our in-house gym to keep you energized
• 🌍Inclusive Environment: A welcoming, international, and multicultural team
• 🎉Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.