Payments and Fraud Director

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 600 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective.

About the role 🖥️:
• At Vestiaire Collective, we're building the world's leading global marketplace for pre-loved fashion. Trust is at the heart of everything we do - it's what makes our community thrive and our platform successful. We're looking for an experienced Payment and Fraud Director to join our Operations team and lead the evolution of our payment ecosystem and fraud prevention strategies across 70+ countries.
• This is a unique opportunity to shape the future of payments and fraud management at a fast-growing, mission-driven company. You'll be building and leading high-performing teams while developing innovative approaches that balance security with seamless user experience - all while supporting our commitment to making fashion circular.

What you will do 👜:
• Team Leadership & Development
• Build, lead and inspire cross-functional Payment and Fraud teams, creating an environment where talent thrives and grows
• Establish clear team structures, processes, goals and career development paths to ensure long-term stability and engagement
• Foster a culture of collaboration, innovation and continuous learning across your teams
• Act as a mentor and role model, particularly for junior team members

• Fraud Strategy & Operations
• Co Develop and implement with Product team a comprehensive fraud prevention strategy that protects our community while maintaining a smooth user experience with the objective to introduce more automated and gradual responses to fraud
• Move beyond binary decision-making to create nuanced, risk-based approaches (risk scoring, identity verification, graduated responses)
• Design processes that increase user trust, by reducing exposure to fraud, enable our business, by reducing fraud losses and mitigation costs
• Balance fraud prevention with business growth, ensuring we don't lose valuable community members to overly restrictive measures

• Payment Innovation & Optimization
• Lead payment strategy across 70+ countries and multiple payment methods, identifying opportunities for innovation and optimization
• Evaluate and optimize existing payment methods based on conversion data and user behavior
• Explore and implement new payment technologies (wallets, pay-in/pay-out solutions, instant transfers)
• Drive PSP strategy and evaluation, including potential diversification beyond current providers
• Improve payout capabilities and reduce processing times for sellers

• Strategic Collaboration
• Work closely with Data, Performance, and Project teams to leverage shared resources effectively
• Collaborate with Product, Engineering, and other stakeholders to implement payment and fraud solutions
• Challenge existing approaches and bring fresh perspectives to payment operations
• Contribute to broader Operations strategy and cross-team initiatives
• Build and maintain an active professional network across the payment and fraud prevention industry to stay ahead of emerging threats and innovations

Who you are ⭐:
• Essential Experience
• 8+ years of experience in payments and fraud prevention, with significant experience in e-commerce or marketplace environments
• 5+ years of people management experience, with a proven track record of building and leading high-performing teams
• Deep understanding of payment fraud, risk management, and fraud prevention and automation technologies
• Experience with international payments, multiple PSPs, and diverse payment methods
• Strong analytical skills with experience using data to drive decision-making

• Ideal Background
• Experience at leading marketplaces, e-commerce platforms, or fintech companies
• Background in both payment fraud and broader fraud prevention (beyond payments)
• Experience with modern payment technologies and emerging solutions
• Knowledge of regulatory requirements across multiple markets
• Experience with payment optimization and conversion improvement
• Collaborative leadership style with strong emotional intelligence
• Strategic thinking combined with hands-on execution capabilities
• Excellent communication skills and ability to influence across all organizational levels
• Adaptability and comfort with ambiguity in a fast-growing environment

• What success looks like
• First 3 months: Complete comprehensive discovery phase, ensure team stability, and begin identifying optimal organizational structure
• First 6 months: Deliver quick wins across payment and fraud operations, implement initial process improvements
• First year: Establish clear strategic roadmap, build resilient team structures, and potentially expand scope to adjacent areas

What we offer 🎁

A meaningful job with an impact on the way people consume fashion and promote sustainability
The opportunity to do career-defining work in a fast-growing French-born scale up
The possibility to work as part of a globally diverse team with more than 50 nationalities
Two days to help Project - reinforcing your activist journey and volunteer for an association
Significant investment in your learning and growth
Competitive compensation and benefits package

Research indicates that people from underrepresented backgrounds—including women, people with disabilities, and other marginalized communities—often hesitate to apply for roles unless they meet every single requirement.

At Vestiaire Collective, we believe that talent comes in many forms, and we're committed to creating an inclusive environment where everyone can thrive. Your unique perspective could be exactly what our team needs, so we encourage you to apply even if you don't tick every box.

Vestiaire Collective is an equal opportunities employer

Beware of Scams
Vestiaire Collective only contacts candidates via official emails ending in @vestiairecollective.com or [email protected] . We never use WhatsApp, Telegram, or similar apps for job offers, nor will we ever request payments or banking details.
If you receive a suspicious message, please report it to [email protected]