PAYMENT SUPPORT ASSOCIATE
CityOfNewYork
Posted: February 25, 2026
Interested in this position?
Create a free account to apply with AI-powered matching
Quick Summary
The Payment Support Associate is responsible for providing payment support to eligible individuals and families through the New York City Human Resources Administration. Key responsibilities include verifying payment information, resolving payment issues, and communicating with clients to resolve payment-related concerns.
Required Skills
Job Description
APPLICANTS MUST BE PERMANENT IN THE APPROPRIATE TITLE NAME CIVIL SERVICE TITLE OR BE OR HAVE PASSED THE RECENT CIVIL SERVICE EXAM #3120 AND BE IMMEDIATELYREACHABLE.
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
The Office of Fiscal Operations is HRA’s primary payments and accounting office, and the core responsibilities are carried out through the operations of the Bureau of Accounts Payable, Revenue and Reimbursement, and Disbursement & Grant Accounting. The Division of Accounts Payable and Reporting (DAPR) is responsible for the employee expense claim processing, auditing, and data entry.
The Office of Fiscal Operations/ Bureau of Accounts Payable (BAP) is requesting to fill a Clerical Associate III position to function as a Payment Support Associate within the Vendor Payment Unit, who will:
:
- Receive and log all vendor invoices submitted by DSS/HRA/DHS program areas or external service providers. Time-stamp and enter invoice details (e.g., date received, vendor name, invoice amount, service period) into the Vendor Payment Unit’s database.
- Ensure invoices are complete, accurate, and properly authorized. Verify supporting documentation and required signatures before processing.
- Use the City’s Financial Management System (FMS), as well as Passport, PayTrace, and CARES, to perform timely data entry and create vendor payment vouchers.
- Scan, index, and upload payment vouchers and related documents to the HRA One Viewer for digital recordkeeping.
- File completed payment packages consisting of invoices, vouchers, and supporting documents according to the unit’s filing system. Ensure accurate filing by vendor name, contract number, and fiscal year.
- Maintain and update a daily log of all processed invoices and activities within the unit.
- Review and process payments through Passport, ensuring swift and compliant disbursements.
- Retrieve invoices and payment files for auditors and internal units upon request
Hours/Schedule: 9 to 5
CLERICAL ASSOCIATE - 10251
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.