Payment Risk & Operations Specialist

Wingie Enuygun Group is Turkey’s leading travel marketplace, operating in 27 countries and 19 languages, with more than 22 million monthly visitors, 18M+ mobile app downloads, and millions of users from 165 countries.

We invite you to join Wingie Enuygun Group’s young and dynamic team and be a part of this global success story.

We are looking for a Payment Risk & Operations Specialist for Wingie Enuygun Group's growing Finance&Business Development department. With this position, you will have the chance to take part in the team that has developed one of the most successful internet businesses in Turkey.

Requirements:
What Makes You Special?

• At least 2–3 years of experience in fraud operations, payment operations, or a combined role at a fintech, bank, or online travel platform
• Hands-on experience with Cybersource transaction monitoring, rule management, and decision flows
• Strong knowledge of payment systems: acquiring, POS reconciliation, chargeback mechanisms, and settlement flows
• Able to analyze suspicious transactions with precision while keeping the big picture in mind
• Comfortable working with data able to query, interpret dashboards, and challenge the story behind the numbers
• Proven ability to not just detect risks but develop preventive actions
• Experienced in managing chargebacks and disputes end-to-end
• Capable of balancing customer experience with risk management
• Fluent in English, both written and spoken
• Familiarity with the travel or OTA industry is a plus
• Process-improvement mindset you don't just run operations, you make them better

What Will You Do?

• Analyze suspicious transactions and make fast, accurate decisions (approve / reject / escalate)
• Manage and optimize fraud detection rules and control mechanisms via Cybersource
• Own the full chargeback and dispute process from start to finish especially across high volume international operations
• Perform POS reconciliations and track down discrepancies across payment channels and acquiring partners
• Investigate commission, refund, and settlement issues identifying where payments stalled and why
• Monitor daily operations effectively: queue management, SLA adherence, and case handling
• Track fraud and payment metrics, generate insights, and translate data into decisions
• Identify process improvement and automation opportunities and bring concrete proposals to the table
• Contribute to the development of our internal payment platform from an operational perspective
• Work closely with Product, Data, and Finance teams to resolve systemic issues not just report them

Benefits:
Why Wingie Enuygun?

• Global impact: Work on products that make travel easier for millions, using the latest technologies and having free access to AI tools
• Global growth: Be part of a company born in Turkey and scaled into a global e-commerce player, with a culture focused on data, efficiency, and customer satisfaction
• Strong start: A comprehensive onboarding program designed to help you get to know the team and start contributing from day one
• Continuous development: Access to internal and external training programs, plus free access to platforms like Coursera, Udemy, SymfonyCasts, Udacity, edX, and O'Reilly
• Social community: Opportunities to actively join sports, gaming, arts & culture, and nature-focused social clubs
• Celebrating together: Two major company parties each year to celebrate achievements with your teammates
• Casual environment: A friendly office experience with no dress code
• Great start to the week: Office breakfast every Monday

Working Experience & Benefits At Wingie Enuygun

• Travel perks: Discounts on flights, hotels, car rentals, and transfers across Wingie Enuygun Group products
• Welcome experience: A Welcome Kit and ENC Gift Card waiting for you on your first day
• Flexible benefits: With WEGFlex, choose your benefits for the following year every December and earn ENC points across various products
• Hybrid support: Transportation allowance for the days you come to the office
• Daily support: Meal card and healthy snacks
• Health coverage: Private health insurance and life insurance
• Wellbeing: Appointment opportunities with our nutritionist
• Grocery support: Grocery gift card once a year
• Special occasions: Gifts for marriage, childbirth, and military service