Payment Product Operations Manager

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

Product Operations

• Lead the development and implementation of strategies aimed at enhancing product operations, including but not limited to go-to-market planning, operations, lifecycle management, and continuous improvement initiatives.
• Oversee the creation and maintenance of product documentation, including user guides, FAQs, and training materials, ensuring they are up-to-date and accessible.

Product development support

• Manage projects end-to-end from translating business requirements into product requests, and driving the implementation of the project
• Manage the product feedback loop, gathering input from customers and internal teams to inform product roadmap adjustments and enhancements.

Stakeholders

• Collaborate closely with the strategy office, business/sales, product managers, designers, engineers, and other stakeholders to define and refine product requirements, identify areas for improvement, and implement solutions.
• Work with sales, marketing, and support teams to ensure smooth transitions during new product introductions or updates, providing necessary training and resources.
• Faster a culture of innovation and continuous learning within the organization, encouraging experimentation and sharing best practices across teams.

Others

• Develop and maintain key performance indicators (KPIs) to measure the effectiveness of product launches and ongoing operations; use data-driven insights to inform decision-making.

Requirements:
• Bachelor’s degree.
• Minimum 5+ years of experience in product management, product operations, or a similar role, preferably within a payments or tech company focused on SMEs and long-tail merchants.
• Strong analytical skills, with the ability to interpret complex data sets and translate findings into actionable insights.
• Excellent communication and interpersonal abilities, capable of building strong relationships with diverse groups both internally and externally.
• Proven track record of successfully leading projects from conception through execution, demonstrating an ability to prioritize effectively and manage multiple tasks simultaneously.
• Experience working in a fast-paced, rapidly changing environment, showing adaptability and resilience under pressure.
• Proficiency in English and Mandarin Chinese (both written and spoken), for most effective communication with internal stakeholders.