Payment Operations

Job Responsibilities

1. Monitoring & Data Analysis (Channel Operations)

Monitor daily transaction data of payment channels, and track the performance of different regions, currencies (e.g., SGD, USD, EUR, etc.) and payment methods (credit cards, local e-wallets, etc.).

Identify transaction anomalies and potential risks through data insights, communicate and resolve issues with payment providers in a timely manner to ensure the stability of the payment process.

2. Business Growth & Campaign Planning (Business Operations)

Plan and launch region-specific business activities periodically in line with the company’s business strategy.

Design incentive programs for specific currencies or payment methods, optimize user payment experience, and be directly responsible for the growth of Total Payment Volume (TPV).

3. Channel Onboarding & Documentation Management (Channel Coordination)

Conduct daily liaison with global payment providers, follow up on channel applications, compliance reviews and all paperwork throughout the integration process.

Complete application forms accurately and follow up on business emails efficiently to ensure smooth progress of channel expansion.

Job Requirements

Academic Background: Bachelor’s degree or above; Finance, International Trade, E-Commerce or related majors are preferred.

Industry Experience: Familiar with the cross-border payment industry, with knowledge of mainstream international/regional payment products and multi-currency settlement processes.

Data Sensitivity: Strong data analysis skills, able to extract core issues from complex transaction reports.

Communication & Coordination: Excellent communication skills and business writing skills; fluent in written and spoken English (required for handling foreign channel emails and documents).

Work Ethic: Detail-oriented, patient with routine paperwork, and capable of managing multiple tasks simultaneously.