Payment Dispute Specialist

Who we are

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.

Who you are

We are seeking a detail-oriented and analytical Payment Dispute Specialist to handle transaction disputes, chargebacks, and payment reconciliations. The ideal candidate will be responsible for investigating payment discrepancies, coordinating with internal and external stakeholders, and ensuring timely resolution in line with company policies and regulatory requirements.

What you'll do

• Manage end-to-end payment dispute and chargeback processes

• Investigate transaction discrepancies and analyze supporting documentation

• Liaise with banks, payment gateways, merchants, and internal teams to resolve disputes efficiently

• Monitor dispute trends and identify root causes to minimize future occurrences

• Maintain accurate records of dispute cases and ensure compliance with SLAs

• Prepare periodic reports on dispute volumes, outcomes, and recovery metrics

• Ensure adherence to regulatory and compliance standards related to payment processing

• Support continuous process improvements to enhance dispute resolution efficiency

What we're looking for

• 2+ years of experience in payment operations, dispute management, chargebacks, or transaction processing

• Strong understanding of payment gateways, card networks (Visa, Mastercard, etc.), and reconciliation processes

• Experience in identifying repetitive manual tasks and using AI tools to streamline processes

• Good analytical and problem-solving skills

• Strong communication skills, both written and verbal

• Ability to manage multiple cases and meet deadlines

• Proficiency in MS Excel and reporting tools

• Flexibility to work in rotational shifts

While not required, these are a plus:

• Experience working in fintech, banking, or payment services

• Familiarity with dispute management platforms or CRM systems

• Experience with using automation scripts to streamline manual processes

When you join Metropolis, you’ll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. #LI-SR1 #LI-Onsite

Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.