Payment Admin Officer

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How you'll help us achieve it

As a Payment Admin Officer, you'll be the backbone of our payment operations — ensuring smooth execution and flawless coordination across teams. We're looking for someone who thrives in fast-paced environments, stays one step ahead, and brings sharp organizational skills, precision, and energy to every task.

In this role, you'll;

• Support the Payment office and field operations teams from our head office in Kotu.

• Manage goodies and supplies following our internal rules and Wave branding policy.

• Help with interim staff management.

• Assist with field staff requests management following the SLA.

• Bring your support to payments team managers to ensure merchants are recruited and managed as per internal policy and procedure.

• Follow up on the requesting, dispatching, and tracking usage of merchant-related supplies.

• Assist with administrative duties related to the merchant network by supporting all projects in the department.

• Maintain merchant's contracts and ensure that information across systems is up-to-date and devices are well set up and functional.

• Liaise with field teams to dispatch all required stationery, merchandising material and any other required supplies, tracking dispatched and available supplies and their use.

• Track and compile information about merchants gathered by field teams and make outbound calls to survey merchants on various topics.

• Assist the field teams with their planning and liaise with other departments about field team planning.

• Work with field teams to recover Wave documents, equipment, branding, and material following the process upon merchant termination.

• Be the key contact on logistics topics in the payments team.

• Perform other duties as may be assigned.

Key details

• Location: You'll work from our office in Kotu.

• Work authorization in The Gambia is required.

• This is a permanent position.

• Our salaries are competitive and calculated using a transparent formula.

• We offer generous health insurance for yourself and your dependents.

• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.

• We help you live your fullest life now- we subsidize gym memberships and fitness classes.

• Airtime reimbursement.

• Free food and a beautiful office space.

Requirements

• Fluency in English.

• Experience in supporting merchants/agents' networks in a back-office administrative position.

• Bachelor's degree in finance, business administration, or a related field.

• Basic notion in supply management (procurement, stock management & shipments)

• Strong analytical skills in Excel and/or Google Sheets.

• Excellent organizational and communication skills.

You might be a good fit if you

• Have a strong organizational skill set and the ability to manage multiple tasks simultaneously.

• Are a problem-solver who can identify issues and implement effective solutions promptly.

• Demonstrate effective communication skills, capable of collaborating with various teams, and communicating complex information.

• Show initiative and ability to work independently and as part of a team.

• Are exceptionally organized, able to follow through on tasks independently, and manage priorities effectively.

Our team

• We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.

• We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.

• We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.

• We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.

• We are on Y Combinator's top companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.