Patient Support Specialist

As a Patient Support Specialist I for our online diagnostic platform, you will play a vital role in delivering exceptional customer service and ensuring a positive patient experience. Working in a collaborative office environment, you will anticipate patient needs, apply our communication strategies, and provide direct support to help patients navigate our services.

Role and Responsibilities:

Handling incoming calls, chats, and emails to address patient inquiries.

Scheduling patient appointments for medical treatment, mental wellness coaching, and teletherapy treatment programs.

Complete medical records requests.

Work within Zendesk and Dr. Chrono to complete administrative tasks.

Providing information about services to prospective patients.

Communicate directly with psychologists and medical treatment providers to complete tasks assigned.

Processing payments, including refunds and creating itemized statements.

Applying critical-thinking and problem-solving skills to resolve patient needs and concerns.

Processing requests for the release of medical records.

Effectively multitasking and prioritizing various responsibilities.

Collaborating with other departments.

Maintaining full compliance with HIPAA policies and procedures.

Contribute to a positive, professional, and patient-centered work environment that reflects the mission and values of Mentavi Health.

Other duties as assigned.

Required Skills/Abilities:

Ability to communicate clearly, professionally, and with empathy when interacting with patients and external parties.

Strong verbal and written communication, documentation, and interpersonal skills.

Highly adaptable, with the ability to remain accurate and efficient in fast-paced environments.

Receptive to feedback, with proven ability to apply coaching for continuous performance improvement.

Strong collaboration skills with success in both in-person and remote team settings.

Technologically proficient; skilled at navigating multiple software platforms simultaneously

Proficient in Microsoft Office and Google Suite applications.

Knowledge of medical terminology, diagnostic codes, and pharmacology.

High attention to detail, strong organizational skills, and problem-solving/critical thinking capabilities 

Required Education and Experience:

High School Diploma/GED

Experience in healthcare, patient services, or a contact/call center.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Manual dexterity to operate a computer and other office equipment.

Benefits:

Competitive salary and benefits package (health, dental, vision, 401K)

Professional development opportunities

Paid Holidays & PTO

STD and LTD

Paid life insurance and voluntary life insurance options

Professional Development Reimbursement Program

Canine pet policy

Free snacks and drinks in the office

Company meetings with paid lunches

Access to our diagnostic evaluation(s)

Team building events including but not limited to company picnics

Equal Opportunity

Mentavi Health is an equal opportunity employer. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified to bring your unique perspective to our team.

Direct applicants only at this time; no agency inquiries.