Patient Support Representative with Arabic & English

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Make an impact on thousands of patients' lives by joining our Patient Contact Center team. We are here to provide non-clinical support to people using products from our wide and innovative portfolio, which includes cardiac implanted devices and hardware or app-based patient monitoring solutions. Although we are based in the Cairo, we interact with patients across the continent.

Our mission is to be a trusted partner in personalizing remote patient care. We take pride in going above and beyond to help patients, making them feel heard, comfortable, and valued.

Responsibilities may include the following and other duties may be assigned:

• Act as a trusted partner by educating and addressing first-level technical and lifestyle-related questions from our patients, mostly via phone.
• Escalate unresolved cases to second-level technical staff and follow up to ensure resolution.
• Log call information properly in our system, adhering to the regulations and quality requirements applicable to a medical device company such as Medtronic.
• Maintain up-to-date knowledge of our products and therapies. Medtronic provides coaching and training to support this.
• Contribute to the goals of our department and your personal growth.

Required Knowledge and Experience:

• Excellent communication skills, especially via phone.
• Strong empathy and interpersonal skills.
• Positive, culturally sensitive attitude.
• Fluency in Arabic and English.
• Patience and strong analytical problem-solving abilities.
• Proficiency with technology, including the ability to quickly learn new applications and use tools like MS Office.

It would be beneficial to have experience in providing patient support, service-focused roles, or work in a contact centre or technical support environment. 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here