Patient Services & Transportation Coordinator

Confidential

Los Angeles , California permanent

Posted: January 30, 2026

Job Description

Position Title: Patient Services & Transportation Coordinator

Department: Patient Care Coordination

Status: Full-Time, Non-Exempt, Non-Union

Reports to: Logistics and Resources Manager

Position Summary:

The Transportation & Patient Coordination Coordinator ensures that patients receive timely and reliable transportation and medication delivery services. This role involves coordinating rides, supporting medication distribution, and collaborating with multiple care teams. The position may also involve light driving as needed to support operational requirements. Driving is minimal and performed only as needed to support operational needs.

Responsibilities:

Transportation & Patient Coordination:

Arrange and coordinate patient transportation to and from medical appointments using approved providers, including Uber and other transportation vendors

Communicate clearly with patients regarding pick-up and drop-off times and locations

Support transportation coordination for patients receiving SUD, Dental, Behavioral Health, and Street Medicine services

Medication Delivery & Routing:

Use OptimoRoute to create and assign daily delivery routes for drivers, including the number of medicine deliveries per route

Manage route schedules to optimize time on the road and ensure efficient deliveries

Upload morning routes into the system to provide drivers with their full daily schedules

Update routes as needed to accommodate last-minute deliveries or emergencies, including longer-distance trips

Add additional deliveries or special events (e.g., Street Medicine) into driver schedules

Maintain oversight of all delivery assignments to ensure timely and accurate service

Provide occasional driving support to assist with patient transportation or operational needs.

Maintain HIPAA compliance and protect patient privacy

Performs other duties as assigned.

Qualifications/Requirements:

High school diploma or equivalent; additional education or certifications in healthcare, logistics, or related fields is a plus

Valid driver’s license with a clean driving record

Strong communication and interpersonal skills

Comfortable using technology and applications for scheduling, routing, and documentation

Ability to manage multiple tasks, prioritize responsibilities, and work independently

Bilingual in Spanish and English preferred

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