Patient Services, Sr Manager/Manager

The salary range for this position is between $125k and $180k. 

Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate’s relevant qualifications, skills, and experience. The company also currently offers a Long-Term Incentive Plan (cash plan) of 15%-20% base salary, annual performance bonus target of 15%-20% base salary (subject to meeting plan requirements) and comprehensive health benefits (employer funded), unlimited vacation time and 401k plan (subject to change or modification from time to time).

1. Position Overview

Purpose:
The Patient Services, Senior Manager/Manager will design and execute a best-in-class product to remove barriers and support the delivery of a seamless customer experience. This position exists to support the efficient operations of all Patient Services platforms and the management of all projects with external vendors related to Patient Services at Averitas Pharma.  It is instrumental in aligning overall Market Access strategy with field execution to support the company’s mission of advancing pain management solutions.

Scope:
This role is responsible for the tactical oversight of all Patient Services vendors and assets for Averitas products.  This role will work closely with the Associate Director of Patient Services and the Market Access Team.  This role will also support the field sales team.   As a member of the Patient Services / Market Access Team, this role shares information and best practices with their teammates, is personally invested in the success of the overall organization and is passionate about serving patients.

Reporting Structure:
This position will report directly to the Associate Director of Patient Services and work cross-functionally with Marketing, Sales, Medical Affairs, Market Access, and other internal stakeholders.

2. Key Responsibilities

Support the day-to-day operations for all Patient Services vendors and assets.

Support the tactical creation and lead the tactical execution, coordination, implementation, and monitoring of all current and any new Patient Services assets with a goal to improve operational efficiency and deliver a seamless customer experience.

Identify opportunities and oversee the implementation of technology solutions that improves a seamless customer experience.

Gather insights and identify tactical gaps in operations among vendor partners and develop an executable plan to address them.

Optimize and implement sales force tools that assist with the enrollment and pull thru of open patient cases.

Participate in regular meetings with vendor partners to ensure timely and accurate implementation(s), while tracking progress toward predefined milestones and

deadlines.

Tactically plan and operationalize (Project Manage) key initiatives and any new projects with vendors. 

Collaborate with the Market Access Marketing Team and LMR Team to develop and manage LMR approval for any operational process, promotional materials including hard copy materials, as well as technology-based materials.

Identify patient support training and development needs for field-based personnel.

Collaborate with the Field Training Department to build and execute training on Averitas Pharma Patient Services Assets (inclusive of new hire and follow up training, as well as sales / launch meetings).

Demonstrated ability to establish and manage shifting priorities and handle numerous time-sensitive projects with multiple deadlines.

Demonstrates the highest level of ethics, integrity, trust while acting with courage and candor.

High accountability for your actions and results and ability to ensure a high level of commitment to the success of the organization, your peers and customers.

Operates in compliance with all applicable regulations and professional standards at all times.

Ability to travel up to 1-4 times per quarter (vendor meetings and field facing), including overnights, as needed.

3. Required Qualifications and Experience

BS / BA degree required / MBA Preferred.

At least 7+ year(s) in a commercial role, ideally in Specialty Patient Services, Pharmaceutical Sales or Operations with a track record of meeting and exceeding target.

Strong knowledge of the Microsoft Office suite (e.g., PowerPoint, Excel, Word).

Deep knowledge of U.S. healthcare reimbursement systems, including commercial and government payers, buy-and-bill processes, specialty pharmacy, and access programs.

Previous vendor management experience preferred, including contracting, execution, and refinement of program offerings.

Sales and operational experience in reimbursement fundamentals including revenue cycles, buy and bill, formulary, prior authorization, coding, and appeals processes for specialty medical and pharmacy benefit products.

Strong understanding of market dynamics, including payer policy trends, provider behaviors, and access challenges in specialty products.

4. Core Competencies and Personal Attributes

Analytical Acumen: Skilled in interpreting market data and translating insights into actionable strategies.

Collaboration: Proven success in working across departments to align strategy and execution.

Accountability: High personal integrity and commitment to compliance and ethical standards.

Adaptability: Comfortable navigating change and leading teams through evolving access landscapes.

Business Acumen: Highly accountable for the results and outcomes of their responsibilities and understands the impact of their efforts, results, and attitudes on others.

5. Key Success Factors

Demonstrate teamwork abilities, strategic thinking, and interact with high emotional intelligence.

Ability to manage multiple business initiatives and cross-functional relationships while working independently.

Ability to manage multiple priorities with excellent organizational and problem-solving skills.

Solution-oriented, with the ability to offer creative and compliant options when problem solving.

Rigorous strategic and analytical agility, demonstrated by an ability to understand complex business obstacles / opportunities and use sound judgment to set objectives and direction to drive results.

Experience that requires intense and detailed business acumen and ability to contribute to other organizational needs (e.g., payer access, patient services).

Ability to build strong relationships with all internal and external stakeholders.

Effective interpersonal and presentation (written and verbal) skills, with the ability to interact with access related KOLs and senior management.

Demonstrates a deep understanding of market forces and proactively adapts to changing access conditions.

Contributes to a culture of compliance, collaboration, and excellence.