Patient Services Representative

About Us

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

About the Role

Galileo is on a mission to improve the quality and affordability of health care for all—including complex and underserved populations. Our services are a full-spectrum range of 24/7 physical and digital touch points. Most importantly, we’re a trusted partner and advocate for patients, caregivers, and their families.

We're currently hiring a full-time Patient Services Representative to join our clinic located in Starbase, TX and be an integral part of ensuring our patients’ & care teams’ needs are met.

Our ideal candidate is a master problem solver, has a passion for serving others, has experience in office administration and customer support and is interested in growing in an innovative healthcare company.

Here’s what you’ll do:

• Be an ambassador for patients by creating authentic and memorable human connections in person, over the phone, email and texts

• Assist the patient and their care team by coordinating care -- facilitate case reviews, schedule appointments, collect medical records, research resources, and understand and clearly communicate insurance and benefits

• Manage medical inventory and supplies to ensure office operations is organized for smooth and efficient care

• Work comfortably within multiple systems and be eager to learn new technology and procedures

• Notice even the small details and continually brainstorm solutions to improve our processes and each patient’s experience

About You

A successful Patient Services Representative is an intrinsic people person who easily connects with others, delighting in helping solve problems and creating lovely experiences. You have impeccable communication skills and are an efficient, organized taskmaster never overlooking the details. You understand the importance to both the team and to patients of being reliable, prompt, and trustworthy. You are up for a challenge and are excited about learning and growing within an innovative healthcare company.

We would love to hear from you if you have the following or equivalent experience:

• Excited to help people day in and out as you guide them along their healthcare journey

• Administrative experience including providing high volume and high quality support in an asynchronous environment

• High touch customer service experience

• Have the ability to work autonomously

• Spanish speaking fluency is preferred

• Availability and flexibility to work in clinic Monday-Friday from 8am-4pm CST

Please note: Every application is thoroughly reviewed by a real person, including the response to the application question. We highly encourage you to be thoughtful in your responses.

Compensation: $22 per hour

Benefits Offered:

• Medical / Dental / Vision insurance

• Flexible Spending Account

• Health Savings Account + match

• Company paid STD/LTD, AD&D, and Life insurance

• Paid Family Leave

• 401K + match

• Paid Time Off

Physical Requirements: Employee must be able to meet the following requirements with or without a reasonable accommodation: This is primarily a sedentary position. Physical requirements may include lifting up to 10 pounds, manual dexterity, near/far visual acuity, keyboarding, the ability to hear, understand, and distinguish speech, sitting, standing, walking, and screen usage 8 or more hours per day.

How We Hire

Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.

We have recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. We will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments or access to any financial accounts; and/or conduct text-only interviews. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission.