Patient Services Representative II

WHO WE ARE:

Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve.

BENEFITS INCLUDED:

Monday - Friday Scheduling

Paid Holidays

PTO

Comprehensive Medical, Dental, and Vision Coverage

403(b) Retirement with Employer Match

POSITION PURPOSE:

Under the supervision of the Patient Services Rep Supervisor or Clinic Manager, the Patient Services Representative II (PSR II) utilizes established procedures to ensure efficient and effective flow of patients through joint planning and problem solving with clinic staff and volunteers.

ESSENTIAL FUNCTIONS:

Register patients at the time of appointment; complete all necessary paperwork; assist patients with paperwork to ensure completion as needed.

Screen new patients for eligibility, collect all financial and demographic information and prepare patient’s chart. Photocopy insurance or other third-party payer information.

Prepare patient charts for appointments and verify demographics and financial information including verifying continued eligibility with patients upon checking in. Update patient charts and computer files.

Answer all telephone calls courteously, take messages or transfer calls to appropriate person and regularly communicate with patients on hold so that they do not feel ignored.

Schedule patient visits.

Calculate individual patient charges for services; collect payment and/or explain payment process.

Record receipt of fees in practice management system.

Complete assigned typing, including clinic letters and forms as requested.

Perform a wide range of general office procedures necessary to ensure the smooth operation of the clinic.

Attend in-services and other required meetings.

Follow all Aviva Health policies and procedures.

Work at different clinics daily, weekly and monthly.

Is prepared to begin each shift at the designated location at the scheduled time, meet attendance standards and work the hours necessary to perform the essential functions of the job.

Scrub patient charts for required billing and treatment paperwork.

Work required front office buckets for scheduling and GAP list tasks.

Call center duties: Answer telephone, register new patients, update demographic information in EMR, schedule and review appointment information with patient; remind patient when to arrive, what to bring to appointment and of cancellation/no-show policy, and answer any questions. Screen new patients for eligibility, collect financial information, take insurance or other third-party payer information, and prepare chart.

PROFESSIONAL QUALITIES:

Display a high level of initiative, effort, and commitment to completing assignments efficiently and timely. Work with minimal supervision and exercise sound judgment and attention to detail.

Conform to safety work ethics, be flexible and show dedication to the position and community.

Promote positive customer relations and service to both internal and external customers in a non-discriminatory, confidential, professional, and friendly manner that builds dignity for each individual person.

QUALIFICATIONS:

High school graduate or equivalent education.

Must possess knowledge of Practice Management and Electronic Medical Records.

Knowledge of collection procedures and laws preferred.

Must be able to type 40 wpm and operate a 10-key adding machine by touch.

One (1) year clerical experience in a front facing position required.

One (1) year clerical experience in a clinical or health care position preferred.

Familiarity with medical terminology and anatomy and knowledge of office practices and procedures.

Ability to be cross trained in Specialties, Family Medicine, and Pediatrics duties.

Ability to be trained in call center, insurance coordination, Gap List, and chart scrubbing.

WORKING CONDITIONS:

Must be able to perform the following physical requirements:

In-person work during normal clinic hours; will require traveling to work in multiple outlying clinics.

Flexibility with differing location assignments daily, weekly, or monthly.

Remain in a stationary position 85% of the day while performing administrative duties.

Move or traverse 15% of the day throughout clinic to perform administrative duties.

Operate equipment 85% of the day using a computer and other office equipment.

Ability to communicate information and ideas clearly and accurately so others will understand; ability to interact with patients and staff clearly.

Able to move or transport up to 15 pounds while using equipment or performing administrative functions.

Typically work indoors in heat-controlled environment but with possible periodic work in a non-heat controlled mobile medical unit resulting in potential exposure to extremes in cold or hot temperatures.

OSHA Exposure Category – Category #2: The normal work routine involves no exposure to blood, body fluids, or tissues.

DISCLAIMER:

Employees must be able to perform the essential functions of their position satisfactorily. Aviva Health will make reasonable efforts to accommodate a qualified applicant or employee with a known disability, unless such accommodation creates an undue hardship on the operation of the business. To request a reasonable accommodation, please contact the Director of Human Resources or their designee by email.