Patient Services Project Manager (12-Month Contract)

The Patient Services Project Manager will help build our Patient Centre of Excellence (PCoE) capability. This is a  program-agnostic role which may move to support multiple therapeutic areas over time. You will responsible for leading and delivering a portfolio of projects and initiatives that improve and expand service offerings in close collaboration with internal stakeholders, other relevant cross-functional teams, and selected vendors. 

What You’ll Do: 

·       Lead project delivery: apply project management principles and methods to ensure key projects are accurately prioritized and managed to meet quality and budget objectives. 

·       PSP support: Partner with PCoE colleagues on practical project management approaches and process improvements.

·       Collaborate across functions: Partner with Access, Medical, Compliance, Legal, Pharmacovigilance, Finance, and Brand/Commercial teams to translate insights and market dynamics into better services. 

·       Vendor management: Collaborate with external partners to ensure timely, on-budget, high-quality project delivery.

·       Shape vision and design: Contribute to PCoE strategy; map journeys and processes, identify barriers for patients and HCPs, and develop solutions that improve engagement and adherence. 

·       Bring market insight: Stay current on policies and industry offerings; convert insights into practical recommendations. 

Continuous improvement: Identify and drive enhancements to AZ processes, tools, and ways of working. 

·       Knowledge sharing: Facilitate best-practice exchange and knowledge transfer across functions.

·       Support governance and risk management: Uphold SOPs, escalation pathways, and risk/issue management to ensure compliant, patient-centric operations. 

What We’re Looking For: 

·       Experience: Minimum 2 years’ experience in project management preferably within patient support programs or the pharmaceutical industries; proven success launching and operationalizing patient services. 

·       Education: Post-secondary education, preferably in health sciences or business. Equivalent experience will be considered. 

·       Analytics and insight generation: Comfortable with budgeting, analyzing data to identify trends, and translating insights into actions. 

·       Communication and collaboration: Clear communicator with strong interpersonal skills; effective in highly collaborative, matrixed environments. 

·       Influence without authority: Ability to align stakeholders and drive change across internal teams and external partners. 

·       Role structure: Individual contributor role with day-to-day leadership across cross-functional teams and vendor partners; no direct reports. 

·       Language: Bilingualism (English/French) is an asset. 

Proficiencies:  

·       Results-focused and accountable: Determined with a strong ownership mindset. 

·       Adaptable and improvement-oriented: Advocates for change; resilient with a bias for action. 

·       Collaborative: Builds positive relationships across teams and vendors. 

·       Organized and thorough: Operates with urgency while maintaining quality. 

·       Structured problem solver: Comfortable with ambiguity and able to bring clarity. 

·       Effective communicator and influencer: Aligns teams and moves work forward. 

·       Curious and growth-minded: Learns quickly and embraces new insights.

Who We Are: 

Great People want to Work with us! Find out why: 

·       GTAA Top Employer Award for 12years 

·       Top 100 Employers Award 

·       Canada’s Most Admired Corporate Culture 

·       Learn more about working with us in Canada 

·       View our YouTube channel 

Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.

At AstraZeneca, we are at the forefront of shaping the future of healthcare. Our unique position as medical leaders allow us to drive innovation and make significant contributions across the healthcare ecosystem. We flourish with collaboration, demonstrating our scientific knowledge and business sense to bring new insights to life. Our commitment to evidence generation and external scientific engagement ensures that we remain leaders in the field. By developing and delivering our science to patients in need, we help reinvest back into research and support our scientific innovations. Join us in making a significant impact on patients' lives while advancing your career in an inspiring environment. 

Ready to make a difference? Apply now! 

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Annual base salary for this position ranges from 94,956.80 to 124,630.80.AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The range provided in this posting represents an offer pay range used in a majority of situations. The base pay offered will vary depending on multiple individualized factors, including the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs.  In some cases, offers outside the range may also be considered to address unique circumstances.

In addition, our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role).  Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy.