Patient Service Coordinator

Job Title: Patient Service Coordinator

Work Days: Monday-Friday

Hours: Must have availability between the hours of 8am-7pm, 40 hours per week

Position Type: Full time, hourly position is open in our friendly Integrative Medical Facility for Counselors, Psychologists, Psychiatrists, Physician Assistants, and Recovery Professionals.

Who we are: Wisdom Traditions Counseling Services provides Alaska State certified and CARF nationally accredited outpatient programs, including tele-health services for patients who are appropriate for that platform. Our integrated approach to patient care includes the treatment of behavioral health, addiction, care coordination for primary care medical, and medication management. Our services are provided in a private, confidential and comfortable setting. We value each member of our team, and we strongly believe in a culture of learning.

Who we are looking for: A motivated self-starter, with an eye for details, looking for a dynamic and fulfilling career in a supportive team-based environment; able to manage multiple priorities with ease, technology proficient and familiar with PC and Mobile platforms.

Essential Job Function: The Patient Service Coordinator will assist with patient encounters and provide patient support services to ensure that each experience is positive, professional and efficient. Fulfill revenue cycle related requirements for optimal reimbursement.

Job duties include but are not limited to:

Scheduling patient appointments, coordinating care with other services/agencies and minimizing access delays

Processing incoming referrals, triaging patient telephone calls, collecting and/or updating demographic and financial information

Investigating pre-authorizations and approval for insurance

Checking in patients

Processing co-pays and patient charge documents

Utilizing systems and resources to improve processes and efficiency of the patient experience

Required Education/Experience: -

Minimum of 1 year of recent front desk/receptionist experience within the last 3 years in a healthcare or professional office setting.

Experience must include scheduling, phones, patient/client check-in, and handling payments.

Experience with technology systems, Microsoft Office Suite, and scheduling software

Please note: Completion of medical assistant training or schooling alone does not count as front desk/receptionist experience. We are specifically looking for applicants who have direct, hands-on front desk experience in the past 5 years.

Preferred Experience:

Associate Degree

Minimum of three (3) years’ experience working in a mental health care/recovery setting or related field

Significant experience working with the general public in a health care/customer service environment

Familiarity with other cultures

Demonstrate Ability to Perform:

Proficiency in computer skills, including Microsoft suite

Experienced with Electronic Health Records systems

Competent with PC and Mobile platforms

Excellent organizational skills

Strong communication, interpersonal skills

Function independently in office

Function collaboratively with professional counseling team

Must be willing to work with patients who present with addiction and maladaptive behaviors

MUST PASS A STATE OF ALASKA BACKGROUND CHECK and work references required.

Benefits:

Retirement savings options

Paid time off

8 Company paid holidays

Medical premium reimbursement

Benefit Conditions: waiting period may apply; only full-time employees eligible

This position is not eligible for remote working.

We invite you to apply and research our mission and values on our website: https://www.wisdomtraditions.us/careers-overview

Job Type: Full-time

Benefits:

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Professional development assistance

Retirement plan

Work Location: In person