Patient Retention Representative

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

We are changing healthcare and bringing a slow moving goliath of an industry into the present while blazing a trail into the future of radiology and clinical operations through software, automation and AI. We are looking for a Patient Retention Representative team member to join us! This is a crucial role for our organization - you will be supporting sales, patient care and retention efforts by connecting with returning patients and assisting with incoming inquiries and requests. The role of the Patient Retention Representative will empower our teams to focus on revenue generation, patient experience, and succeeding on ensuring our patients will be returning in the future.

This hybrid position is open to candidates in Vancouver or Toronto and requires in-office attendance twice a week.

Toronto Address:

5200 Yonge St 2nd Floor Unit 223, Toronto, Ontario M2N 5P6

Vancouver address:

1290 Homer Street, Suite #300 (3rd floor) Buzzer Code: 3000, Vancouver BC, V6H 1E1.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You’ll Do

• Work to develop and test new strategies to engage with and retain our patients

• Become an expert in the field of MRI imaging and cancer/disease prevention

• Check in on our patient’s health through calls/email/text

• Follow up with patients that have been recommended to come back for another scan through call/email/text

• Provide exceptional customer service to our patients over the phone and by email

• Provide general and service information to customers and patients

• Follow up with patient requests and provide support along the patient journey

• Use established systems and structures to record and report on patient satisfaction

• Have a willingness to take on other tasks and projects as they arise

• Ability to gain an understanding of patients' health journey and their current concerns in order to retain our patients

What You’ll Bring

• Industry experience in customer support, service, and success is an asset

• You’re self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive approach

• You’re reliable and self-motivated - excited by fast-paced work, and are able to work well under pressure

• Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals

• Excellent written and verbal communication skills - interpersonal and collaborative skills

• Professionalism - personifying as the welcoming face of our clinics and services

• Understanding and exhibiting a high emphasis on patient privacy and confidentiality

• Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount

• You’re passionate about the Prenuvo mission - you will be able to make an impact with your work as we are constantly evolving and implementing improvements

Our Values

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health

• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member

• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way

• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize

• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it

• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family

• Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. While Prenuvo provides access to these plans, the company does not currently offer matching contributions.

• The base salary for this role is $55,000 in local currency, with an on-target earnings (OTE) potential of up to $90,000–$110,000 depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to [email protected].