Patient Relations Specialist (Weekends)

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

WHAT WE ARE LOOKING FOR:

Patient Relations Specialist, Part-time Weekends 

Location: On-site Arlington Heights 

Days/Hours: Saturday & Sunday, 7:00 am - 3:30 pm

WHAT A TYPICAL DAY LOOKS LIKE:

Greet patients professionally and courteously, both in person and on the phone 

Answering, screening and directing incoming calls as necessary  

Assist patients with check in forms, maintain accurate patient records and collect and process applicable payments

Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule 

Scheduling and confirming of clinical appointments utilizing our medical records platform, Medics Premier 

Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request

Assists with administrative support in collaborating with internal departmental teams

Notify technologist of appointment arrivals, assist with patient flow

Comprehension of standard insurance protocols for referrals, authorizations, co-payments, deductibles

Obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date

Perform all other duties as assigned 

Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs

QUALITIES YOU SHOULD POSSESS:                             

Professional, positive customer focused attitude

Solid, concise verbal communication skills 

Exhibits composure in busy, fast paced environment

Organized, with great attention to detail 

Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments 

Ability to be resourceful and take initiative when issues arise

Multitasking and time management skills, with ability to prioritize tasks 

EDUCATION, EXPERIENCE & REQUIREMENTS:   

High School Diploma or GED Certificate 

Relevant prior experience favored working in medical/office setting

Prior data entry/word processing experience 

Medical terminology knowledge is a plus 

BENEFITS & PERKS:

Competitive pay and growth opportunities

Paid on-site training

401(k) with company match, when eligible                                             

Paid time off 

Quarterly appreciation breakfast/Lunch