Patient Relations Specialist, Full-time
Confidential
Posted: March 3, 2026
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Quick Summary
We are seeking a Patient Relations Specialist to join our team, working in a dynamic environment with a strong focus on patient care and community engagement. The ideal candidate will have experience in patient relations, excellent communication skills, and a passion for delivering high-quality care. The role involves providing exceptional patient care, resolving patient complaints, and ensuring a positive patient experience.
Required Skills
Job Description
At Bright Light, we are an established and well respected multi-location Diagnostic Imaging Center, specializing in absolute optimal patient care. Our facilities offer advanced, hospital-level technology without the high end hospital costs. Our patients appreciate our comfortable, welcoming atmosphere with our added personal touch approach to healthcare. Our mission is to provide compassionate, excellent care every day and to foster a positive presence in our surrounding communities. We cultivate a dynamic work environment that inspires our employees to learn, thrive and grow within. Our dedicated pursuit in employing ambitiously skilled team members is what continues to successfully propel Bright Light forward!
WHAT WE ARE LOOKING FOR:
Patient Relations Specialist, Full-time
Location: On-site Wheaton
Days/Hours: Monday- Friday, hours vary between 7:45 am - 4:15 pm
WHAT A TYPICAL DAY LOOKS LIKE:
Greet patients professionally and courteously, both in person and on the phone
Answering, screening and directing incoming calls as necessary
Assist patients with check in forms, maintain accurate patient records and collect and process applicable payments
Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
Scheduling and confirming of clinical appointments utilizing our medical records platform, Medics Premier
Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request
Assists with administrative support in collaborating with internal departmental teams
Notify technologist of appointment arrivals, assist with patient flow
Comprehension of standard insurance protocols for referrals, authorizations, co-payments, deductibles
Obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date
Perform all other duties as assigned
Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs
QUALITIES YOU SHOULD POSSESS:
Professional, positive customer focused attitude
Solid, concise verbal communication skills
Exhibits composure in busy, fast paced environment
Organized, with great attention to detail
Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments
Ability to be resourceful and take initiative when issues arise
Multitasking and time management skills, with ability to prioritize tasks
EDUCATION, EXPERIENCE & REQUIREMENTS:
High School Diploma or GED Certificate
Relevant prior experience favored working in medical/office setting
Prior data entry/word processing experience
Medical terminology knowledge is a plus
BENEFITS & PERKS:
Competitive pay and growth opportunities
Paid on-site training
401(k) with company match, when eligible
Multiple private health insurance options
Paid time off plus designated holidays
Annual uniform allowance
Quarterly appreciation breakfast/Lunch