Patient Referral Coordinator - North Seattle, WA

Job Type: 100% in-office at our Northgate (Seattle) headquarters; Monday thru Friday 9:00am - 5:00pm

Salary: $22.00 per hour

About Mindful Support Services

Mindful Support Services is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have added over 2,500 providers throughout our 20+ locations, and we are continuing to grow!

We encourage you to apply if you have had customer service experience in ANY fast-paced industry!

As a Community Referral Coordinator at Mindful Support Services, you’ll be a key driver of our mission to expand access to quality mental healthcare across multiple states. This role focuses on coordinating client referrals and scheduling services, serving as a key connector between clients, providers, and community partners to ensure smooth transitions and continuity of care. If you thrive in a fast-paced, people-centered environment and enjoy solving complex challenges with creativity and empathy, this role is for you.  

Responsibilities:

• Oversee client referrals for across multiple states and process a high volume of inbound and outbound scheduling requests. 

• Efficiently manage incoming fax referrals through reviewing fax submissions, calling clients, and supporting with scheduling process.

• Identify, engage, and maintain relationships with potential community partners to help generate client referrals or external resource options while providing exceptional relationship management and follow-through. 

• Strengthen relationships with partners through ongoing communication, engagement, and collaboration on continued care for shared referrals. 

• Collaborate across multiple teams to support with community partnership events and outreach, client scheduling, and process improvement.

• Become an expert in all aspects of each state we operate in, including individual providers, client demand, and the local mental health market landscape. 

• Provide excellent customer service over the phone and via email to clients, providers, and community partners by responding to all inquiries in a timely manner. 

• Support greater needs of Client Services Department which include incoming client calls, system audits, and various workflow support.

Requirements:
Who We Hire:

• Customer Service Experience: 2+ years of experience in a fast-paced support or referral role.

• Strategic Communication: Ability to communicate clearly and effectively with diverse stakeholders.

• Relationship Building: Skilled at building authentic relationships while advancing business objectives.

• Growth Oriented Mindset: Results-driven, open to feedback and continuous improvement.

• Strong Organizational Skills: Strong attention to detail, ability to manage multiple tasks efficiently, and capable of creating detailed documentation.

• Problem-Solving Skills: Approach challenges with creative solutions and troubleshooting across various teams.

• Positive Attitude: Maintain a positive and professional attitude, even in challenging situations.

• Commitment to Community: Passion for improving access to mental health care in the community.

Benefits:
We provide our full-time employees with:

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued annually
• 6 paid holidays per year
• 401k matching
• Life Insurance

• Professional development training and opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.

Job Type: 100% in-office at our Northgate (Seattle) headquarters; Monday thru Friday 9:00am - 5:00pm

Salary: $22.00 per hour