Patient Outreach Specialist

Job Post: Patient Outreach Specialist

Position Code: SP-CPO

Position Type: Full-Time (40 hours per week)

Work Hours: 9:00 AM – 5:00 PM CDT

Work Days: Monday – Friday

Salary: Starting at $5 - $6 per hour (depending on experience)

About Our Client

The client is a fast-growing U.S.-based provider of Durable Medical Equipment (DME) with a mission to simplify access to medical equipment and improve quality of life for patients. By blending technology and compassion, they support patients through every step of their DME journey—from education to equipment delivery.

As a Patient Outreach Specialist, you will be at the frontline of this mission. This role is centered on proactively connecting with potential and existing patients to educate them about available DME products, assess their needs, and guide them through the acquisition process. Your communication skills, empathy, and attention to detail will be essential in creating a positive, efficient, and supportive patient experience.

Key Responsibilities

• Make outbound calls to engage potential and current patients, and educate them on available DME products and services.
• Handle inbound inquiries via phone, email, chat, or text in a professional and empathetic manner.
• Assess patient needs and recommend appropriate equipment based on product knowledge and individual circumstances.
• Clearly explain the DME process, including insurance verification, documentation requirements, and next steps.
• Manage appointment scheduling and coordinate follow-ups to ensure smooth patient engagement.
• Maintain accurate, up-to-date records of all patient interactions in the system.
• Sort, prioritize, and respond to emails and text messages; assist with sending out newsletters and updates.
• Collaborate closely with other departments such as intake, billing, and support teams to deliver a seamless patient experience.
• Support calendar management for both internal coordination and patient-facing scheduling.
• Optionally participate in community outreach events or virtual health education sessions.
• Ensure all communications and actions are HIPAA-compliant and uphold patient confidentiality.

Requirements:
Required Skills & Experience

• Experience: 1–3 years in sales, customer service, healthcare, or a call center setting preferred.
• Sales Background: Proven ability in making sales calls, pitching, and cold calling.
• Industry Familiarity: Prior experience in the DME space is a strong advantage.
• CRM & Tools: Familiarity with CRM platforms and phone/chat systems is beneficial.
• Communication Excellence: Ability to clearly explain information, with empathy and patience.
• Listening & Understanding: Attentive to patient needs and able to offer thoughtful responses.
• Persuasion & Support: Confident in presenting product benefits and addressing concerns.
• Time Management: Capable of handling multiple patient cases and follow-ups efficiently.
• Compliance Awareness: Knowledge of HIPAA and a commitment to patient confidentiality.
• Resilience & Positive Attitude: Comfortable handling rejection and staying motivated.

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 15 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Additional Requirements

• HIPAA-compliant work habits
• Willing to undergo a background check (NBI or local police clearance)
• Comfortable with video meetings
• No concurrent employment during scheduled hours

Benefits:
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.