Patient Navigator

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

Rhode Island Primary Care Physicians Corporation (RIPCPC) is seeking a Patient Navigator to support patients across its 65 primary care practices located throughout Rhode Island. This role focuses on supporting practices and their patients through post-visit and behavioral health interventions. The Patient Navigator complements the activities of embedded office staff and other wraparound team members employed centrally at RIPCPC. This position plays a key role in coordinating care, facilitating referrals, and improving patient access and continuity of care.

What you’ll do

• Act upon referrals ordered during office visits and facilitate appointment scheduling and referral entry in insurance-based systems, prioritizing BCBS and UHC plans

• Ensure accurate and thorough documentation of referrals within the EMR at every step of the referral process from initiation to closure, including closing the loop

• Ensure documentation is collected from patient specialist visits

• Identify if SDOH needs are present through coordination of services and handoff to care team members where appropriate

• Schedule appointments both internally and externally with outside specialists

• Facilitate referrals between care team members

• Act upon behavioral health referrals ordered during office visits and facilitate appointment scheduling

• Collaborate with RIPCPC clinicians for timely behavioral health referrals and schedule appointments via the RIPCPC booking site

• Facilitate relationships with community organizations

• Field calls for patients seeking a new primary care physician and provide contact information for RIPCPC providers accepting new patients

• Directly schedule new patients via Epic for select offices

• Facilitate Uber Health rides to patients’ primary care offices via the Uber Health Portal

• Attend and participate in related meetings and perform other job-related duties as assigned

Who you are

• 2–3 years in the medical field, preferably with a Medical Assistant or Quality Assistant background (preferred)

• Experience with patient-facing roles, particularly one involving telephonic outreach (preferred)

• Experience in primary care practices (strongly preferred)

• Experience with value-based metrics around quality and cost containment (preferred)

• Experience with EHRs, particularly Epic, eClinicalWorks, and Athena

• Comfortable with changing day-to-day priorities and assignments

• Comfortable working in a team

• Excellent verbal communication and interpersonal skills

• Detail-oriented, self-motivated, and comfortable in ambiguity

• Proficiency in using the Microsoft Office Suite

• Bachelors degree in healthcare related field prefered

Benefits

• Paid time off: 18 days per year, plus 11 paid holidays

• Medical, Dental, and Vision insurance

• Health Reimbursement Arrangement to reduce deductible liability

• Optional Health Savings Account (HSA)

• Prescription drug coverage

• Company-paid life insurance with option for additional voluntary life insurance

• Long-term disability

• 401(k) eligibility after 1 year of employment (employer contributions immediately vested once eligible and participating)

Hourly pay range
$20—$23 USD

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.