Patient Navigation (Non-Clinical)

Guideway Care is working to provide superior patient engagement solutions to healthcare organizations. We pride ourselves on hiring team members who can work independently but also enjoy being part of a team and like to continuously learn and grow. We are looking for candidates who exemplify these qualities and who are excited to join our team to continue to make a difference for patients and their families.

Want to be part of a team making a difference in patient care while also growing your career? If YES! Keep reading!

Job Summary: 

As a Care Guide, You will support patients and their caregivers to identify and resolve practical, social, physical and emotional. Your goal will be to help lower stress for patients by proactively identifying issues and connecting them with the appropriate resources for resolution. This is your opportunity to make a difference for patients and caregivers!

Work Schedule:

Wednesday - Sunday:  10:00 AM- 7:00 PM CST

As part of your role, there may be instances where your shift could be adjusted. This adjustment may occur if you are assigned to a client whose operational hours are affected by the start or end of daylight saving time. Please be aware that this shift change can be adjusted at any time during employment with Guideway Care to accommodate clients' needs. We appreciate your understanding and flexibility regarding potential changes to your schedule.

Essential Functions:

Develop relationships with patients by performing telephonic outreach after a clinical event or diagnosis. 

Collaborate closely with the clinical team and use various resources throughout the health system to make a strong impact on the patient’s experience.

Proactively research, identify and examine new community resources that can be used to assist patients.

Participate in a growing professional network defining the standard for care guidance by disease state.

Empower patients to communicate their preferences and priorities to their healthcare team and to take an active part in the decision-making process of their healthcare.

Continuously contribute to the Care Guide navigation program development, implementation, and evaluation as we grow and expand our company.

Help address the non-clinical factors that have a large impact on overall patient health, Guideway helps providers improve patient outcomes, increase patient satisfaction, reduce unnecessary utilization, and meet and exceed quality requirements.

Perform any other duties necessary to drive our values, fulfill our mission, and abide by our company values.

Be held to productivity expectations that ensure high-quality, timely delivery for our clients and support the overall success of the Care Guide program.

This role requires regular, reliable attendance during scheduled hours, as consistent presence is essential to performing the core duties of the position. 

This is a great opportunity to get started in healthcare and grow a meaningful career! This position is being offered 100% remote. 

Required Skills/Abilities:

Proficiency with a personal computer

Technical and analytical skill set

Excellent communication, organizational and interpersonal skills are necessary

Experience with Microsoft Excel preferred

Bachelors preferred, but the equivalent professional experience will be considered

Immigration and/or Visa sponsorship will not be provided

Supervisory Responsibilities:
None

Travel Requirements:
0%

Work Authorization:
Guideway Care does not offer Immigration or work visa sponsorship

Total Rewards:

The target pay range for this role is $16 to $18 per hour. An individual’s pay within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. 

In addition, team members enjoy …

Benefits package including:

Medical Insurance

Vision Insurance

Dental Insurance 

Flexible Spending Account (FSA), 

Company paid short- and long-term disability, 

Employee Assistance Program, 

Life Insurance, 

Accident insurance, 

and other voluntary benefit programs for employees and their eligible dependents.

401(k) retirement plan with a company match

Essential Duties and Responsibilities

Able to work remotely at home in a private HIPAA compliant workspace

Able to house company equipment needed to perform job

Broadband Internet Access

Internet download speed must be at least 24 mbps and upload speed at least 4 mbps

Immigration or work visa sponsorship will not be provided 

 Physical Demands:

Ability to hear in normal range and wear a headset / earpiece

Good visual acuity to read computer screens, scripts, forms etc.

May sit 100% of the time when taking calls

Access to the electronic medical record (EMR) system may require the use of your personal mobile device for authentication purposes.

We applaud qualified applicants who are accountable and committed to producing quality work. As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.