Patient Liaison

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.

The Role: We are seeking a Patient Liaison to join our clinical research site in Riverside. This pivotal role will involve managing the front desk operations and supporting the administrative tasks for the site. The ideal candidate will demonstrate strong organizational and management skills, high proficiency in technology/computer applications, and a commitment to providing excellent customer service.

Position Type: Full Time
Pay Range: $20-$23/hr, based on experience
Location: Riverside, CA (no remote or hybrid opportunities)
Work Schedule: Mondays through Fridays, 7:00 AM to 3:30 PM

Why Join Us?

• Friendly and Collaborative Culture: Be part of a dynamic team that values collaboration and growth.

• Professional Growth: Opportunities for advancement in a rapidly growing organization.

• Comprehensive Benefits: Enjoy a range of medical and dental plans, vision coverage, 401(k) with company match, paid holidays, paid time off, and more.

Responsibilities:

• Greet and assist patients in a friendly and professional manner.

• Manage phone calls and schedule appointments efficiently.

• Ensure the reception area is clean, organized, and welcoming.

• Collect patient information and maintain accurate records.

• Collaborate with clinical staff to support operational needs.

• Handle various administrative tasks as assigned.

• Manage office supplies and equipment to ensure operational compliance.

• Assist with facility-related expenses to ensure budget adherence.

Requirements:

• High school diploma or equivalent; certification in medical office administration is a plus.

• Prior experience scheduling customer/patient appointments and handling customer/patient phone calls required.

• Prior experience within a healthcare environment is required.

• Bilingual in english and spanish required.

• Strong computer skills with the ability to learn new software systems quickly.

• Excellent communication (verbal and written) and interpersonal skills.

• Strong organizational skills and attention to detail.

• Ability to manage multiple tasks simultaneously.

• Commitment to delivering exceptional customer service.

• Reliable and trustworthy.

California Pay Range
$20—$23 USD