Patient Experience Coordinator

Serenity Aesthetics & Wellness is a premier medical spa located in the heart of San Francisco, between the Financial District and Union Square. We are dedicated to delivering exceptional medical aesthetic services while creating a welcoming and luxurious experience for our clients. Our team of professionals is passionate about helping clients feel and look their best, and we take pride in maintaining the highest standards of care and customer service.

Position Overview:

We are seeking a personable, highly organized, and sales-driven Front Desk Associate to join our team. The ideal candidate will have excellent customer service skills, an interest/background in Medical Aesthetics, and the ability to multitask in a fast-paced environment. This role is central to ensuring a seamless client experience while driving growth through effective communication, service recommendations, and the promotion of our products and services.

Responsibilities

Client Interaction:

Create a warm, polished first impression by greeting and welcoming every client in a professional, attentive, and friendly manner.

Deliver a high-touch, luxury experience ensuring every client feels cared for, comfortable, and valued from arrival through departure.

Manage client check-ins and check-outs while maintaining a calm, organized, and welcoming front desk environment.

Anticipate client needs and proactively assist with scheduling follow-up appointments, treatment planning coordination, and retail product purchases.

Respond thoughtfully to client inquiries regarding treatments, services, and skincare products, helping guide clients toward the best options for their goals.

Address minor client concerns with professionalism and empathy, escalating more complex issues to management when necessary.

Administrative Duties:

Maintain accurate patient records and ensure all necessary paperwork is completed.

Answer and direct phone calls, respond to email inquiries, and manage patient flow efficiently.

Assist with data entry and other administrative tasks as needed.

Facility Maintenance:

Perform opening and closing duties, as required, for the MedSpa.

Ensure lounge areas are tidy and welcoming for clients.

Qualifications

2-3 years (preferred) in a customer-facing, hospitality role

Knowledge of medical aesthetics and skincare is highly desired.

Exceptional customer service and communication skills.

Ability to multitask and stay organized in a fast-paced, team-oriented environment.

Reliable, punctual, and proactive with strong problem-solving skills.

Tech-savvy with proficiency in email, scheduling software, and mobile devices.

**Experience with Zenoti software is a plus.

Availability

Flexible schedule with the ability to work some Saturdays.

What We Offer

A supportive and dynamic work environment.

Opportunities for growth and development within the company.

Comprehensive training to ensure your success in the role.