Patient Collections Specialist

Who we are: At Arkana Laboratories, everyone has an important role to fill. Come join us and be a part of a team dedicated to making life better for those who need it most.

This place is packed with super-smart people who do their best work together. We work hard every day to advance our understanding of disease and provide world-class care to our patients in hopes of leaving our corner of the world a little better than we found it. While we are committed to improving the lives of thousands of patients, we never lose sight of the realization that they are the reason we get to create change in our field.

Built on generosity, teamwork, and the freedom to try new things, we take great pride in our work. Great ideas come from everywhere in this company and we celebrate each success and failure for the opportunity it gives us to keep reaching. For more than twenty years after our founder, Dr. Patrick Walker, wrote his goals on the back of a napkin, our people, culture, and values have remained strong.

About the Role

As a Patient Collection Specialist, you’ll play a key role in helping patients understand and navigate the financial side of their healthcare. You’ll work directly with patients to explain billing, insurance coverage, and payment options, ensuring a clear, supportive, and positive experience.

This role is ideal for someone who combines customer service skills with strong attention to detail and enjoys helping others through complex situations.

What You’ll Do

Support Patients with Financial Guidance

• Communicate directly with patients regarding account balances and payment options

• Explain insurance coverage, billing processes, and out-of-pocket costs

• Serve as a resource for financial assistance programs and applications

Manage Patient Accounts

• Review, monitor, and document patient account activity accurately

• Respond to complex billing and account inquiries

• Evaluate accounts prior to bad debt placement

Ensure Accuracy & Compliance

• Maintain detailed records in compliance with internal policies and regulations

• Use systems and tools to assess patient financial responsibility and ability to pay

Deliver a High-Quality Experience

• Provide professional, empathetic, and solution-focused service

• Build positive relationships with patients while resolving concerns

Improve Processes

• Identify opportunities to improve workflows and efficiency

• Contribute ideas to enhance the overall patient financial experience

What We’re Looking For

• High school diploma or equivalent required

• 3+ years of experience in medical billing, collections, financial counseling, or related field

• 1+ year of customer service experience

• Strong communication and problem-solving skills

• Detail-oriented with strong organizational abilities

• Comfortable working with multiple systems, including Microsoft Office (Excel, Word, Outlook)

• Ability to manage priorities and work independently

Why Join Arkana Labs

• Meaningful work supporting patients and healthcare outcomes

• Collaborative, team-oriented environment

• Opportunities to improve processes and make an impact

• Competitive compensation and benefits

Additional Details

• Schedule: Monday–Friday, 8:00 AM – 5:00 PM

• Location: Onsite in Little Rock, Arkansas

• Limited travel may be required

• Employment contingent upon background check and drug screening

What we offer: We know that health is more than doctor visits and life is more than work. We work hard at Arkana but in turn provide competitive salaries and generous benefit offerings.

Specifically, we offer the following benefits to full-time employees:

• Competitive salary

• Generous paid time off and Paid Holidays

• Minimal cost health insurance for you and affordable options for your family

• 401(k) with immediate eligibility and match

• Company-paid life insurance

• Company-paid long term disability coverage

• Affordable vision and dental plans

• Flexible Spending Account or Health Savings Account availability

• Wellness plan and complimentary yoga classes

• Monthly in-office massages and employer-sponsored lunches

Please see Careers for further information.