Patient Care Coordinator (Remote)

Patient Care Coordinator (Remote)

Are you an organized, compassionate problem-solver who believes every patient deserves excellent care from the moment they walk through our doors? Do you thrive in a fast-paced healthcare environment—ensuring no detail slips through the cracks—and want to make a real impact behind the scenes? If so, NIVA Health would love for you to join our team as a Patient Care Coordinator.

At NIVA Health, our purpose is simple: help people heal. Every day, we bring transformative wound care to communities nationwide, empowering our patients to live fuller, healthier lives. As a Patient Care Coordinator, you’ll serve as a critical link between our patients, providers, and partner facilities—making sure every patient’s journey starts with clarity, accuracy, and true care. All while living our Core Values of Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity.

In this role, you’ll:

• Verify patient insurance coverage, monitor incoming referrals, and ensure eligibility for wound care services.
• Accurately prepare, submit, and track authorizations for wound care treatments and procedures.
• Communicate promptly with facilities, providers, and case managers about patient authorizations and insurance status.
• Troubleshoot and resolve insurance, documentation, or onboarding challenges to prevent delays in care.
• Maintain precise, well-organized digital records in EHRs and internal spreadsheets.
• Collaborate daily with internal teams and external partners to create seamless patient intake experiences.
• Support continuous improvement in our intake, insurance, and care coordination processes.
• Tackle additional tasks or projects as assigned to help NIVA Health elevate the patient experience.

You’re a great fit if you:

• Have a high school diploma (Associate’s or Bachelor’s in Healthcare Administration or related field preferred).
• Bring 1–3 years’ experience in healthcare support (intake, insurance verification, or medical administration).
• Communicate clearly, professionally, and empathetically with both clinical and non-clinical stakeholders.
• Are highly organized, able to expertly track details and juggle multiple priorities in a fast-paced environment.
• Have strong problem-solving skills and a proactive, “can-do” attitude.
• Know your way around EHRs and digital communication tools.
• Thrive working collaboratively and supporting teams toward shared goals.

Bonus points if you:

• Have specialized training or certification in medical billing, coding, or insurance processes.
• Demonstrate a strong grasp of medical terminology or wound care processes.
• Have prior experience as a liaison between multiple departments or external healthcare partners.

Why join us?

• Mission-driven organization: Every role at NIVA Health helps improve patients’ lives.
• Team of passionate professionals: Collaborate with supportive teammates who share your purpose.
• Growth and development: Continuous learning opportunities and leadership that invests in your potential.
• Positive culture: We believe in optimism, unity, and celebrating wins—big and small.
• Meaningful impact: The work you do directly affects patients’ healing journeys and quality of life.

Be the difference behind the scenes—help us deliver seamless, high-quality care to every patient, every time. Apply today to join NIVA Health as a Patient Care Coordinator!

Pay: $1,400 per month

Work schedule: US Timezone (East Coast)

Job Type: Full-time

Work Location: Remote

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