Patient Care Coordinator

Patient Care Coordinator

Intake management, documents & follow-up scheduling · all departments | $18-24/ hr 

Key responsibilities

Send intake forms same day an appointment is scheduled

Follow up on outstanding intake forms 

Upload completed intake forms and referral documents to correct platforms

Confirm all documents are complete 48 hours before every appointment

Verify PA approval status in patient record at pre-appointment check — med mgmt only

Notify clinical team when patient file is complete and ready

Schedule follow-up appointments post-initial visit — priority for med mgmt recurring

Manage rolling intake queue across all active patients simultaneously

Required qualifications

1+ year experience in healthcare administrative or patient services role

Strong organizational skills — managing large rolling task queues

Excellent written and verbal patient communication

Proficiency with electronic health record platforms and document management

HIPAA knowledge and compliance awareness

Preferred qualifications

Experience in behavioral health or mental health practice setting

Familiarity with intake processes across multiple service types

Experience with prior authorization tracking and follow-up workflows

Certified Healthcare Administrative Professional (cHAP) or equivalent