Patient Care Coordinator (ABA Therapy) - EST Hours (Remote)

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency - we operate as a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

Our client provides ABA Therapy Services, supporting families and clinicians through thoughtful, well-coordinated care solutions. Their work requires empathy, attention to detail, and strong communication skills in a sensitive and rewarding environment.In this role, you’ll act as the key point of coordination between clinicians and families, ensuring cases are staffed efficiently and services begin smoothly.

PLEASE NOTE:

• Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (4:00 PM – 01:00 AM South African time – subject to daylight savings).
• Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered.
• Work Environment: Fully remote.

Job Responsibilities (not limited to):

• Coordinate and fill cases by matching available and suitable BCBAs (Board Certified Behaviour Analysts) with families.
• Communicate regularly with clinicians and families to ensure appropriate coverage.
• Onboard clinicians and prepare them to begin providing services.
• Manage sensitive, nuanced customer service interactions with professionalism and care.
• Ensure all coordination is accurate, timely, and well-organized in a fast-paced environment.

Requirements:
Industry Experience:

• ABA experience is a plus, but not essential.

Soft Skills (Essential):

• Excellent English communication and fluency.
• High emotional intelligence and strong intuition.
• Friendly, patient, and empathetic personality.
• Highly organized, detail-oriented, and able to move quickly when needed.
• Strong problem-solving and “puzzle-piece” matching ability.

Technical Skills:

• Basic computer skills.
• Comfortable navigating MS Office and Outlook.
• No advanced Excel skills required.

If you are not contacted within 14 working days, please consider your application unsuccessful.