Patient Billing Specialist

Job Title: Patient Billing Specialist

Job Code: [CW-CWCB]

Position Type: Full-time

Work Schedule: Monday–Friday, 10:00 AM – 7:00 PM EST

Salary: $5–$6 per hour (depending on experience)

Preferred Candidate Location: Philippines

About the Role

We are seeking a highly skilled Billing Specialist Virtual Assistant to support a U.S.-based healthcare practice. This is a patient-facing, non-sales role focused on handling medical billing inquiries, collecting payments, and keeping billing workflows running smoothly on a daily basis.

The client is prioritizing a full-time Billing Specialist VA who can confidently manage inbound and outbound patient billing calls, navigate billing systems independently, and communicate clearly and professionally with patients regarding copays, deductibles, balances, and payment processing.

This role is critical to reducing the client’s call workload, maintaining accurate billing records, and ensuring patients are informed and supported when it comes to their financial responsibilities.

Scope of Work & Responsibilities

Primary Role: Billing Specialist (Top Priority)

• Answer inbound patient billing calls regarding copays, deductibles, balances, and payment questions
• Make outbound calls to follow up on outstanding balances and payment collection
• Collect and process patient payments prior to sessions
• Manage patient billing inquiries using the Tebra Medical Billing system
• Maintain accurate and up-to-date patient billing accounts
• Complete next-day calendar billing checks in a timely manner
• Ensure accuracy of all billing information provided to patients

Systems & Tools Used

• Primary: Tebra Medical Billing
• Secondary (potential future use): SimplePractice, AdvancedMD
• Phone System: Google Voice with call forwarding (setup and support provided)
• Communication: Google Chat

• Success will be measured by: Reduction in owner’s time spent on billing calls, Accuracy and timeliness of billing workflows, & Ability to keep patient accounts current.

Requirements:
Required Experience & Background

• Prior healthcare billing experience (non-negotiable)
• Hands-on experience using the Tebra Medical Billing system (non-negotiable)
• Patient billing and customer service experience
• Clinical or healthcare setting experience (strongly preferred)
• Willingness to complete required training and assessments

Certifications & Compliance

• HIPAA certified and compliant (training can be provided if needed)
• Must pass a background check
• Skill and technical assessments must be completed successfully

Basic requirements

• Must speak and write English very clearly and confidently
• Neutral or local-sounding accent (non-negotiable for patient-facing role)
• Professional phone presence and strong communication skills
• Ability to work independently with minimal supervision
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Personality Traits

• Detail-oriented with strong accuracy (billing precision is critical)
• Patient, empathetic, and calm when handling financial concerns
• Self-motivated, reliable, and consistent
• Comfortable handling sensitive patient conversations

Deal-Breakers

• No prior healthcare billing experience
• No experience with Tebra or similar medical billing systems
• Heavy accent or unclear spoken English
• Inability to confidently manage patient billing calls

Benefits:
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.